Installation & Licensing

Installation & Licensing

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New Member
johannanico
Posts: 1
Registered: ‎06-24-2014
Message 1 of 4 (88 Views)

serial number invalid on student version- what should I do?!

88 Views, 3 Replies
06-24-2014 07:27 PM

Hi,

 

I have been trying to install the student version of Maya 2014 on my computer but each time I am told that first that my trial period is up (a few months ago I installed the 30 day trial version) and then when I try to activate and enter the numbers I was sent by email, it says the serial number isn't valid. What should I do??

Thanks!

 

Johanna

Customer Service
joane.bonghanoy
Posts: 703
Registered: ‎06-06-2011
Message 2 of 4 (74 Views)

Re: serial number invalid on student version- what should I do?!

06-24-2014 11:16 PM in reply to: johannanico

Hi Johanna,

 

Using the email address on file, no Serial Number was pulled up. Is this the first time you have tried downloading from the EDU Site? If so, I suggest that you create a new account using a different email address.

 

Let me know if you still have the same error with the new account. 



Joane Bonghanoy
New Member
jechvz15
Posts: 1
Registered: ‎08-27-2014
Message 3 of 4 (23 Views)

Re: serial number invalid on student version- what should I do?!

08-27-2014 07:56 PM in reply to: joane.bonghanoy

Hi, I'm having the exact same issue. I downloaded AutoCAD 2015 and when I try to enter the serial number to activate the license it rejects it saying that the serial number is invalid. That is the exact same serial number that I received from Autodesk in an email.

Community Manager
camilo.lemos
Posts: 1,018
Registered: ‎09-28-2011
Message 4 of 4 (15 Views)

Re: serial number invalid on student version- what should I do?!

08-28-2014 12:19 AM in reply to: jechvz15

Hi @jechvz15 and welcome to the Autodesk Community!

 

If this is your first time downloading from the Education Community and you are seeing invalid serial number errors, the best and easiest workaround is to create a new account on the Education Community and obtain a new serial number (a full product download is NOT needed, simply go as far as obtaining the serial number and cancel the download).

 

Please accept as solution if my post fully resolves your issue, or reply with additional details if the problem persists.



Camilo Lemos
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