Installation & Licensing

Installation & Licensing

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New Member
lukecopley
Posts: 1
Registered: ‎06-02-2013
Message 1 of 31 (12,435 Views)

Revit trial 2014 problem installing "communication failure"

12435 Views, 30 Replies
06-02-2013 12:12 PM

Hi, 

 

I cant seem to download the free trial for Revit 2014, its working on my laptop but not on my PC. I downloaded the exe file from the website and open it and click run but then nothing happens. 

 

I have also tried running the "setup" application in C drive (computer- System (C)- Autodesk - Autodesk_revit_2014 etc), when this happens the autodesk revit setup intialization comes up but also an error message saying (have also included picture):

 

"Communication Failure"

Download and instillation has been interrupted by lost connection between the Autodesk webiste and this computer. The most likely causes are: 

-The instillaiton package was removed from the install location, which is not supported

-The Autodesk download website was closed manually or refreshed beforethe instaler launced

-A fire wall has blocked the network ports 

 

Please address these issues if possible, return to the website, and then click Install Now, or use another download methoid: Download Now or Browser Download. 

 


I have tried all of the above but to no avail, also checked space on Pc and have plenty, any help would be greatly appreciated!! 

 

Thanks 

Community Manager
philip.s
Posts: 2,657
Registered: ‎09-27-2011
Message 2 of 31 (12,397 Views)

Re: Revit trial 2014 problem installing "communication failure"

06-03-2013 05:26 PM in reply to: lukecopley

Hi Luke!

 

The simplest workaround in this case would be to utilize a different download method, specifically Browser Download. You can access most current + previous supported version Browser Download links (including the Product Design Suites) through our Virtual Agent.

 

Please accept as a solution if this fully resolves the issue, or reply with additional specifics if the problem persists.



Philip Schmelzer
Member
krickabaugh
Posts: 3
Registered: ‎02-22-2010
Message 3 of 31 (12,272 Views)

Re: Revit trial 2014 problem installing "communication failure" "Missing files"

06-13-2013 10:40 AM in reply to: philip.s

Same problem. One laptop has a failure to communicate. 

Suggesting a different way to download the product (I've tried all of them, in many browsers) is not an acceptable answer for me.

 

Installs fine on mulitple desktops and laptops, without error. 

This laptop has the same permissive settings settings as those desktops on the same network, using the same installer files.

 

Would love to resolve this asap. My guys need to produce and I now have a headache. 

 

Community Manager
philip.s
Posts: 2,657
Registered: ‎09-27-2011
Message 4 of 31 (12,257 Views)

Re: Revit trial 2014 problem installing "communication failure" "

06-13-2013 12:39 PM in reply to: krickabaugh

My apologies for the inconvenience Kris.

 

When you click on Install Now button and the small Setup.exe starts downloading, please ensure that you do not click anywhere else, refresh, and or close the web page as the installer needs data for the product which you have selected to Install, and navigating away from the web page disrupts this process. Once the _Setup.exe is downloaded and the installer has launched, then you can close/refresh/click anywhere on the web page.

 

You mentioned the other download methods, what sort of errors are you getting with the Browser Download?



Philip Schmelzer
New Member
estudi323
Posts: 2
Registered: ‎07-01-2013
Message 5 of 31 (12,008 Views)

Re: Revit trial 2014 problem installing "communication failure"

07-01-2013 03:29 AM in reply to: philip.s

Hi Philip,

Same problem lukecopley. I've tried download as you say:

Matt, our Virtual Assistant.
From Matt: Download and Installation  Software Download Links  I need to redownload my product

but only english version avaiable. My question is: Can I download spanish Revit free trial version?

Thank you

 

New Member
svesjo
Posts: 1
Registered: ‎07-01-2013
Message 6 of 31 (12,000 Views)

Re: Revit trial 2014 problem installing "communication failure"

07-01-2013 04:20 AM in reply to: lukecopley

I have the same problem with Revit LT Trial.

There is only one download method, "Install now"! I can't find any "Download now" or "Browser download".

 

Svesjo

Community Manager
camilo.lemos
Posts: 1,191
Registered: ‎09-28-2011
Message 7 of 31 (11,997 Views)

Re: Revit trial 2014 problem installing "communication failure"

07-01-2013 04:56 AM in reply to: estudi323

Hi estudi323,

 

Here is the download link for Revit 2014 Spanish.

 

Best regards,



Camilo Lemos
Community Manager
camilo.lemos
Posts: 1,191
Registered: ‎09-28-2011
Message 8 of 31 (11,993 Views)

Re: Revit trial 2014 problem installing "communication failure"

07-01-2013 04:59 AM in reply to: svesjo

Hi Svesjo,

 

As Philip menioned above, you can access most current + previous supported version Browser Download links of English version (including the Product Design Suites) through Matt, our Virtual Assistant.

 

From Matt: Download and Installation -> Software Download Links -> I need to redownload my product.

 

Best regards,

 

 



Camilo Lemos
New Member
estudi323
Posts: 2
Registered: ‎07-01-2013
Message 9 of 31 (11,971 Views)

Re: Revit trial 2014 problem installing "communication failure"

07-02-2013 03:01 AM in reply to: camilo.lemos
Thanks Camilo. Just one more question: Can I install Revit 2014 or another product 2014 in Windows Vista 64 bits SP2?

Thanks again
Community Manager
camilo.lemos
Posts: 1,191
Registered: ‎09-28-2011
Message 10 of 31 (11,967 Views)

Re: Revit trial 2014 problem installing "communication failure"

07-02-2013 03:48 AM in reply to: estudi323

Hi estudi323, 

 

I'm afraid Revit 2014, along with the whole 2014 line of products, is not supported on Vista.

 

Here are the system requirements for Revit 2014.

 

You can easily find out what the requirements are for the products you wish to install by typing "[Product name] system requirements" in the search field:smileyhappy:

 

Best regards,



Camilo Lemos
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