Installation & Licensing

Installation & Licensing

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Member
lina.polina
Posts: 4
Registered: ‎11-20-2012
Message 1 of 12 (4,909 Views)
Accepted Solution

Revit 2015: Operating System Unsupported Message - On Windows 7, 64bit

4909 Views, 11 Replies
04-20-2014 12:52 PM

Hi there!

 

I having an issue setting up Revit 2015 (Educational Version - 3 year lisence).

 

My windows seems to fit all the parameters:

 

Windows 7 Unlimited

64-bit operating system

8GB Ram

Intel Core i5 CPU  M520 @2.40GHz

 

Yet I am getting this lovely lessage during the set up process: "Operating System Unsupported Message" (see pic attached)

 

Am I missing something or is this just a temp. glitch that has not yet been resolved? Feedback would be much appreciated. I don't mind seting up Revit 2014 if I have to but I just wanted to know what the issue is so that there is at leat an explanation why revit 2015 is not setting up.

 

Thank you!

Polina

 

Can you verify by right-clicking on My Computer then going to Properties?  The general tab should read Windows 7 SP1. 

*Expert Elite*
pendean
Posts: 23,593
Registered: ‎11-06-2003
Message 2 of 12 (4,894 Views)

Re: Revit 2015: Operating System Unsupported Message - On Windows 7, 64bit

04-20-2014 02:20 PM in reply to: lina.polina
What's the full name if the file you downloaded?
Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Member
lina.polina
Posts: 4
Registered: ‎11-20-2012
Message 3 of 12 (4,892 Views)

Re: Revit 2015: Operating System Unsupported Message - On Windows 7, 64bit

04-20-2014 02:30 PM in reply to: pendean
I am not to sure what you are asking me.
This is the file I get once I go though chosing that I want to install Revit 2015, in English:

Autodesk_Revit_2015_English_Win_64bit_wi_en-US_Setup.exe

I save it and run it and don't get anywhere after that...because the operational system message pops up.
Employee
DannyHubbard
Posts: 325
Registered: ‎05-17-2007
Message 4 of 12 (4,856 Views)

Re: Revit 2015: Operating System Unsupported Message - On Windows 7, 64bit

04-21-2014 04:27 AM in reply to: lina.polina

 

Do you have Service Pack 1 installed for Windows 7?

http://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/...

 

Thanks,

Danny



Danny Hubbard
QA Analyst
Autodesk, Inc.
*Expert Elite*
TravisNave
Posts: 10,728
Registered: ‎01-14-2005
Message 5 of 12 (4,838 Views)

Re: Revit 2015: Operating System Unsupported Message - On Windows 7, 64bit

04-21-2014 08:32 AM in reply to: lina.polina
Member
lina.polina
Posts: 4
Registered: ‎11-20-2012
Message 6 of 12 (4,828 Views)

Re: Revit 2015: Operating System Unsupported Message - On Windows 7, 64bit

04-21-2014 09:53 AM in reply to: lina.polina

Hi,

 

Thanks for the reply. Yes I checked and Windows 7 SP1 is set up. I also made sure the updates are up to date (before I set up Revit) and still no luck.

 

Polina

Employee
DannyHubbard
Posts: 325
Registered: ‎05-17-2007
Message 7 of 12 (4,815 Views)

Re: Revit 2015: Operating System Unsupported Message - On Windows 7, 64bit

04-21-2014 10:17 AM in reply to: lina.polina

Polina,

 

The only reasons you would get the unsupported error message installing Revit 2015 on Windows 7.

  1. You don't have Service Pack 1 for Windows 7 installed.
  2. You are trying to install a 32-bit version of Windows 7.

To verify these go to Control Panel, pick on System and Security then pick on System (please post a screen capture of this dialog if you are unsure)

 

Thanks,

Danny



Danny Hubbard
QA Analyst
Autodesk, Inc.
*Expert Elite*
TravisNave
Posts: 10,728
Registered: ‎01-14-2005
Message 8 of 12 (4,813 Views)

Re: Revit 2015: Operating System Unsupported Message - On Windows 7, 64bit

04-21-2014 10:18 AM in reply to: lina.polina

Can you verify by right-clicking on My Computer then going to Properties?  The general tab should read Windows 7 SP1. 

*Expert Elite*
DarrenP
Posts: 7,657
Registered: ‎09-13-2007
Message 9 of 12 (4,806 Views)

Re: Revit 2015: Operating System Unsupported Message - On Windows 7, 64bit

04-21-2014 11:15 AM in reply to: TravisNave

we can rule out 32 bit on a 64 bit OS

with revit 2015 there is no 32 bit version anymore

Member
lina.polina
Posts: 4
Registered: ‎11-20-2012
Message 10 of 12 (4,783 Views)

Re: Revit 2015: Operating System Unsupported Message - On Windows 7, 64bit

04-22-2014 06:44 AM in reply to: TravisNave

Great thanks!

 

I will look into it closer...maybe i was checking somewhere else.

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