Revit 2015: Operating System Unsupported Message - On Windows 7, 64bit

[lina.polina]

Hi there!

I having an issue setting up Revit 2015 (Educational Version - 3 year lisence).

My windows seems to fit all the parameters:

Windows 7 Unlimited

64-bit operating system

8GB Ram

Intel Core i5 CPU  M520 @2.40GHz

Yet I am getting this lovely lessage during the set up process: "Operating System Unsupported Message" (see pic attached)

Am I missing something or is this just a temp. glitch that has not yet been resolved? Feedback would be much appreciated. I don't mind seting up Revit 2014 if I have to but I just wanted to know what the issue is so that there is at leat an explanation why revit 2015 is not setting up.

Thank you!

Polina

[pendean]

What's the full name if the file you downloaded?

[lina.polina]

I am not to sure what you are asking me.
This is the file I get once I go though chosing that I want to install Revit 2015, in English:

Autodesk_Revit_2015_English_Win_64bit_wi_en-US_Setup.exe

I save it and run it and don't get anywhere after that...because the operational system message pops up.

[DannyHubbard]

Do you have Service Pack 1 installed for Windows 7?

http://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/...

Thanks,

Danny

[TravisNave]

You have to run Windows 7 SP1 for Revit 2015 products. 

http://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/...

[lina.polina]

Hi,

Thanks for the reply. Yes I checked and Windows 7 SP1 is set up. I also made sure the updates are up to date (before I set up Revit) and still no luck.

Polina

[DannyHubbard]

Polina,

The only reasons you would get the unsupported error message installing Revit 2015 on Windows 7.

1. You don't have Service Pack 1 for Windows 7 installed.
2. You are trying to install a 32-bit version of Windows 7.

To verify these go to Control Panel, pick on System and Security then pick on System (please post a screen capture of this dialog if you are unsure)

Thanks,

Danny

[TravisNave · Accepted solution]

Can you verify by right-clicking on My Computer then going to Properties?  The general tab should read Windows 7 SP1. 

[DarrenP]

we can rule out 32 bit on a 64 bit OS

with revit 2015 there is no 32 bit version anymore

[lina.polina]

Great thanks!

I will look into it closer...maybe i was checking somewhere else.

[jasonavivian]

Would this message come up if you have less than 4GB of physical or even "usable" memory?

I have a laptop that has 3GB (2.86 usable) and I'm getting this message with SP1 installed and on 64 bit Windows 7 Home Premium.

Has all updates, I just wonder if this is a general message for not fullfilling this requrement too.

[7alawa]

hello

i have a problem downloading revit 15 due to the message of operating system un supporet and i have every requirment and the sp1 download is successful but when i open right click on my computer it just says windows 7 ultimate

can anyone help

[diegospradillo]

Hi! I have the same problem, here is the screen capture of my system could you help me please?

[shi0007]

how about Windows 7 Home premium

[TravisNave]

Should work so long as it is SP1.

http://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/...

Good Luck!

[fallenz]

i have the same problem. im running windows 64bit professional edition and i have enough free space. can anyone help?

[dsommer]

I am having the same issue.  Any resolution?

[Tony_Michniewicz]

If you are attempting to install Revit 2015 on a 64-bit Windows 7 system and an unsupported operating system message is displayed, this means you have not installed Service Pack 1 for Windows 7, which is a requirement for the Revit 2015 installation.  Once you've installed Service Pack 1 for Windows 7, you can launch the Revit 2015 installation again and this warning will no longer be displayed.

Tony Michniewicz

Autodesk Revit QA

[dcano9090]

Hi! I have the same problem, here is the screen capture of my system could you help me please?

[dsommer]

My issues was that I did not have Service Pack 1 installed.  Your system shows that is is installed.  Did you recently install it?  If you have not rebooted since the installation, then reboot and try to install again.  If that does not work, I would talk to Autodesk Support.

Good luck!