Installation & Licensing

Installation & Licensing

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New Member
mjelias07
Posts: 1
Registered: ‎01-10-2013
Message 1 of 17 (3,791 Views)

Revit 2013 Student Installation Problems

3791 Views, 16 Replies
01-10-2013 02:09 PM

     Currently I am a student attempting to install a student version of Revit 2013 on my PC. I have a product key and serial number administered by Autodesk. In this past I have successfully installed AutoCAD 2012 for use in a certificate program without the current set of problems I am experiencing.

 

    A detailed description of the problem I am having goes like this.

 

    Upon running the Setup.exe file a communication failure window appears specifying that download and installation has been interrupted by a lost connection to the Autodesk website and this PC. This is strange b/c I am currently logged in to the education community and responding to emails. The window offers three possible solutions

1)The installation package was moved from the install location, which is not supported

2)The Autodesk website was closed or manually refreshed before the installer launched

3)A firewall has blocked the network ports

 

Any feedback as to the possible resolution of my problem would be greatly appreciated.

 

 

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 2 of 17 (3,785 Views)

Re: Revit 2013 Student Installation Problems

01-10-2013 02:40 PM in reply to: mjelias07

Hello Mark and welcome to the community!

 

Were you using the Install Now method from the Education Community? If so can you please use one of the other alternative options, being either Browser Download or Download Now?

 

Please accept as a solution if this fully resolves the issue, or reply with additional specifics if the problem persists.



Philip Schmelzer
New Member
b.purvis
Posts: 1
Registered: ‎01-12-2013
Message 3 of 17 (3,745 Views)

Re: Revit 2013 Student Installation Problems

01-12-2013 08:29 PM in reply to: mjelias07

I was having the same trouble and was finally able to start the installation process after restarting my computer.  However, it got hung up with 5 more items left to download using the "install now" option.  I had to cancel the installation after 20 minutes of no change on the installation process.  I can see much was downloaded, but I cannot seem to get it to install from my computer using the downloaded files in my program files.

 

I would prefer to use the "download now" option to avoid this problem, but when I choose that option, it continues to take me to a "page not found" page.

Community Manager
camilo.lemos
Posts: 1,229
Registered: ‎09-28-2011
Message 4 of 17 (3,718 Views)

Re: Revit 2013 Student Installation Problems

01-14-2013 03:20 AM in reply to: b.purvis

Hi b.purvis, 

 

We are currently experiencing an issue in the Education Community which is preventing students from downloading their products. Please, have a look at this link for more details and alternative download options.

Regards,



Camilo Lemos
New Member
cloughli
Posts: 1
Registered: ‎01-15-2013
Message 5 of 17 (3,665 Views)

Re: Revit 2013 Student Installation Problems

01-15-2013 05:10 PM in reply to: mjelias07

I also have run into numerous issues trying to insall Revit 2013 on my computer.  The other day I installed it and it completed installation but said the following failed to install correctly "Revit 2013 and Materials LIbrary". While trying to uninstall everything just downloaded Revit 2013 would not uninstall. After going to tech support we restored my system to prior Revit installation.

The Browser download was my next attempt to download, but it got hung up on processing revit content and it said that I should contact system support because a file was not downloaded and saved properly.

 

Any and all help is appreciated, need to use this program for a course I am taking! Below are the screenshots of errors I received. Thanks!!!

New Member
smirza
Posts: 2
Registered: ‎03-05-2013
Message 6 of 17 (3,499 Views)

Re: Revit 2013 Student Installation Problems

03-05-2013 12:58 PM in reply to: mjelias07

Hi , I have a question regarding Revit. I have read that the new revit architecture 2013 is a combination of all the previous  programs in Revit , however when i scroll down i do not find that in the list , hence i downloaded Revit Extension s for Autodesk Revit 2013 . Is that the correct program or do i download revit architecture.

and on installation the license agreement pops up , i cannot come across if it is a student version or not, hence i am hesitant in accepting the agreement.

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 7 of 17 (3,487 Views)

Re: Revit 2013 Student Installation Problems

03-05-2013 03:05 PM in reply to: smirza

Hello Sadia,

 

Revit 2013 provides tools that support architectural design, MEP engineering, structural engineering, and construction, and can be seen as a combination of Revit Architecture, Revit MEP and Revit Structure.

 

With that being said, Revit 2013 is the only current version Revit product available in the Education Community and looking at your profile it looks like that's what you downloaded.

 

Please let me know if you have any additional questions!



Philip Schmelzer
New Member
hoyle7
Posts: 2
Registered: ‎03-05-2013
Message 8 of 17 (3,477 Views)

Re: Revit 2013 Student Installation Problems

03-05-2013 06:54 PM in reply to: mjelias07

Aloha all : : I finally got thru the installation of the building suite ultimate only took me since last saturday! Wow i wonder if homeland security is involved! My question is : . . . being one of those odd mac fellows running parallels i had to reconfigure the virtual machine since i did not have enough disk space when installing the whole suite. So how do i reinstall from the building suite the missing applications? I got REViT installed (my primary purpose). I have tried quantity takeoff which appears rather problematic. NOW i would like to get 3DMax installed as well as ACAD ARCHitecture (even tho i really like AUTOCAD for MAC. How do i do this? 

Mahalo folks. . . So what i mean is after REViT is installed do i go to the elegant flashdrive and run the auto exe?

 

New Member
hoyle7
Posts: 2
Registered: ‎03-05-2013
Message 9 of 17 (3,473 Views)

Re: Revit 2013 Student Installation Problems

03-05-2013 07:08 PM in reply to: hoyle7

Woohooalohahaha . . . loading the missing modules  was quite straightforward! Install wizard now seems to like me and  showed me the components i had already downloaded. Well done AutoDesk!  I will add my voice to those who have had connection problems attempting to download versions of the student/educator software. So i went for the building design suite bundle and loading from the beautiful flashdrive in the elegant little box. . . after decades of doing formZ and Vectorworks i feel like i just sneaked into the big gym (altho there are aspects of each of those programs that i love i went back to formZ the other day and actually missed AutoCAD snaps! yikes what is happening to the universe? 

Mahalo from paradise

New Member
smirza
Posts: 2
Registered: ‎03-05-2013
Message 10 of 17 (3,447 Views)

Re: Revit 2013 Student Installation Problems

03-06-2013 06:55 AM in reply to: philip.s

Philips, Thank you for your help. I have 1 more question, i had received a serial number and a product key, i had started download and the program has been installed but at no point did they ask for a product ey or serial number , I am at the page where autodesk asks the user to review the privacy policy.

there is a message "Your company s license administrator may have configured this product to use a licensing model that requires occasional , automatic sending of user and system credentials as well as product usage metrics, in order to verify license permissions and assess to total company usage. please contact your administration with any questions."

 

My concern is that if i have not put in my educational serial number or product key then how did autodesk allow me to download the program. i have been loggen in while i downloaded it but im not sure if it is the educational version or not.

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