Installation & Licensing

Installation & Licensing

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New Member
b.nelson
Posts: 2
Registered: ‎01-27-2013
Message 1 of 3 (164 Views)

Revit 2013 License Export Request Failed - Error reference: 36

164 Views, 2 Replies
03-12-2014 02:02 PM

My company has two network licenses of REVIT. We are trying to transfer one of those to a different computer and have had success in the past but now we are getting this error "Export Request Failed" Error Reference: 36 (see attached). Any help would be appriciated.

 

 

New Member
b.nelson
Posts: 2
Registered: ‎01-27-2013
Message 2 of 3 (136 Views)

Re: Revit 2013 License Export Request Failed - Error reference: 36

03-14-2014 02:05 PM in reply to: b.nelson

Any help on this would be appriciated...

Community Manager
jessica.t
Posts: 1,694
Registered: ‎02-28-2012
Message 3 of 3 (125 Views)

Re: Revit 2013 License Export Request Failed - Error reference: 36

03-14-2014 02:46 PM in reply to: b.nelson

Hi b.nelson and welcome to the Autodesk Community!


Apologies for the error, we'll get this figured out for you! You have a couple options to try to resolve this issue:

 

1. You could uninstall from the old machine and do completely fresh installation/activation on the new machine. This will allow you to bypass the License Transfer Utility completely.

 

2. You can contact our Activation and Registration team with your request code and serial number and attempt to force the activation.

 

If you have any other questions please respond to this post. Thank you!



Jessica Thrasher
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