Revit 2013 Installation issues on certain machines - Error 1712 - Roll Back

[ukdxb012]

Hi all,

We are currently doing a mop up exercise of the Revit 2013 installs we missed via automated delivery. Everything seems to have gone fine except some machines have had difficulties with the silent install and Revit 2013 appears to be rolling back at the point when writing to the registry. Can anyone help?

Basically we are getting the following errors in the log...

MSI (s) (84:A8) [18:06:43:840]: Windows Installer installed the product. Product Name: Revit 2013. Product Version: 12.02.21203. Product Language: 1033. Manufacturer: Autodesk. Installation success or error status: 1603.

MSI (s) (84:A8) [18:06:43:746]: Note: 1: 1712
MSI (s) (84:A8) [18:06:43:746]: Product: Revit 2013 - - Error 1712.One or more of the files required to restore your computer to its previous state could not be found.  Restoration will not be possible.

What do these mean and how do you fix them? I can only think that its something to do with persmissions?

Regards,

Duncan

[dembkod]

Duncan,

Hello. This is an advanced installation method and can be difficult.

The 1603 error is a bit generic, but often can indicate access limitations to the user account you are logged in with.

The 1712 error is another Generic Windows message and can happen with all sorts of products. It could be in reference to an incomplete process that the installer is suddenly competing with.

http://support.microsoft.com/kb/823826

Have you checked the manufacturer of the software you are using to perform the Automated delivery? Also, sometimes, installing in Silent mode may cause grief. If you turn off Silent mode, it may help.

Thank you for taking part in our community!

David Dembkoski

Product Support Specialist

Autodesk Product Support

[ukdxb012 · Accepted solution]

Hi,

Thanks for your response, i have been meaning to get back to this discussion post.

Basically, i managed to fox the issue but it wasnt easy...

The first steps i took were to create a Deployment Image that didnt run in silent mode as the logs created through the silent install didnt give me enough information to go on.

I then tried to enable verbose logging but couldnt get it to work in Windows 7 but tried installing Revit anyway.

When i first ran the Deployment Image, i got the attached error / popup 1: 5: 2: adlmPITSetProductInformation failed 3: 2

I then looked up the first issue which lead me to here...

http://forums.autodesk.com/t5/Installation-Licensing/1-52-adlmPIT-SetProductInformation-failed-3-25-...

Following Travis's instructions, i removed the ProductInformation.pit and the R1 folder from their locations. Once id successfully done this i tried to install Revit 2013 again and it installed fine.

The issue i then had was that some of the previous products installed couldnt obtain a licence so i presumed that the Productinformation.pit was corrupt and the only way to get all products working again was to uninstall all autodesk products and reinstall.

Once i'd done that everything worked exactly how it should.

I did speak to our Technical Subscription support and they informed me that the ProductInformation file is a file that is written to at installation and that It contains the product information and licensing model of the products. Unfortunately, this file can get corrupted at times and then the installer sequences are unable to write to the file at install time.

So basically next time i see this issue, i will assess whether it would be easier to rebuild the machine than uninstall and reinstall but it depends how many products are on the machine.

Regards,

Duncan

[psynan]

Hi there,

I am getting the same error. Here is my story.

I've firstly installed Revit 2013 with Building Design Suite Ultimate 2013 without any problem. (without any other program)

After a few days I decided to install  AutoCad Structural Detailing 2013 by using the with the same installation. However I get this error in the middle of the installation Error 1712.One or more of the files required to res.... 

I've tried the fix above but it didn't help.

(I'm using win7 x64 on hp dc5800 microtower)

Any help is apprreciated.

[ukdxb012]

Hi,

Just out of curiostiy, did you rebuild the machine or just uninstall the Autodesk products?

If you uninstalled them you really need to make sure that anything related to Autodesk was removed. Simply using Add/Remove Programs doesn't resolve i'm afraid and you have to do clean uninstalls of everything and manually remove anything related to the Autodesk Licenses like the PIT file which can become corrupt on install or uninstall.

Rebuilding the machine from scratch is the better option as if the machine is cluttered, you should see some performance come back and the issue removed. Particularly with files that have been left behind by previous installs and uninstalls.

P.S - What messages did you get when you ran the install manually rather than Deployment Image in Silent Mode? Was it just the 1712 error that was flagged? Nothing more?

Regards,

Duncan