Installation & Licensing

Installation & Licensing

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Laura_Davis123
Posts: 1
Registered: ‎09-29-2011
Message 1 of 2 (55 Views)

Restart unsuccessful downloads after 30 day expiration-my profile shows them .

55 Views, 1 Replies
09-29-2011 08:13 AM

Please help.  I have successfully downloaded and installed 3 other programs is the past, so I know how it works. This time however, actually back in June & July, I needed both the 3ds Max and the Civil 3D- I was hospitalized and could not return to school for that quarter @ ITT in Charlotte and I never completed the dwnload or installation BUT it is showing in my profile that I have them and I DO NOT.  How can I start fresh and actually get them. I am still under Doctors' care so please be gentle with me. If you can't help me, how can I contact "higher-ups" to resolve this confusion??? Thank you

Product Support
david.lau
Posts: 1,355
Registered: ‎06-18-2008
Message 2 of 2 (49 Views)

Re: Restart unsuccessful downloads after 30 day expiration-my profile shows them

09-29-2011 06:11 PM in reply to: Laura_Davis123
You should still be able to re-download the software and the EDU serial numbers should still be valid if you not activated it.

http://upandready.typepad.com/up_and_ready/2011/08/downloading-software-browser-download-vs-download...


David Lau
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