Installation & Licensing

Installation & Licensing

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Re: Resend Activation Email problem

02-05-2013 05:49 AM in reply to: camilo.lemos

No it's working and i'm logged in,

 

Thank you!

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Re: Resend Activation Email problem

02-05-2013 11:02 AM in reply to: lancelet

I have the same problem; that I get redirected to the 'resend activation e-mail' page. I have tried to reactivate and it says my account is already activated.

 

When I registered my email and activated the account it worked at first and I could download T-splines, but an error message said that there where no more serial keys and now I am constantly redirected to 'resend activation e-mail'.

 

Basically the same problem as Jonathan, no results when using the support form either.

 

Thank you for your help.

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Re: Resend Activation Email problem

02-05-2013 12:39 PM in reply to: a.borg.p

Hello Aleksander,

 

I've made an adjustment to your account which should resolve the resend activation issue. Can you please login and verify? 

 

In regards to the lack of T-Splines licenses, the site does periodically run out from time to time and as mentioned the only workaround is to check back at a later date to see if there are any available.



Philip Schmelzer
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Re: Resend Activation Email problem

02-05-2013 01:11 PM in reply to: philip.s

Hi Philip.

 

Thank you for your help.

 

I logged in and it worked fine, until I went to download and acquire the serial for T-splines. It said that no more serials where available, when I refreshed the page i was redirected to the 'resend activation e-mail' page again.

So I am stuck again.

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Re: Resend Activation Email problem

02-05-2013 02:26 PM in reply to: a.borg.p

Sure thing!

 

I've just made another adjustment to your account to combat the reactivation issue and will look into what's going on with T-Splines and get back to you.

 

Thanks for your patience!



Philip Schmelzer
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Re: Resend Activation Email problem

02-06-2013 12:20 PM in reply to: philip.s

Following up from yesterday, the T-Splines issue has been resolved and you can now request a license of it without being thrown into an account reactivation loop.



Philip Schmelzer
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Re: Resend Activation Email problem

02-07-2013 05:34 AM in reply to: julian_kinder

Hi Philip.

 

I succesfully logged in once, but after that I got back at the resend activation page where I keep getting redirected at now.

I have tried clearing cookies and browsing history.

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Re: Resend Activation Email problem

02-07-2013 06:14 AM in reply to: a.borg.p

Hi a.borg.p, 

 

I've changed some settings on your account which should prevent the reactivation issue from happening again.

 

Let us know if you run into any more issues in the future.

 

Regards,



Camilo Lemos
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Re: Resend Activation Email problem

02-07-2013 06:42 AM in reply to: camilo.lemos

Thank you. I appreciate your help.

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Re: Resend Activation Email problem

02-07-2013 05:43 PM in reply to: a.borg.p

Several months ago, we downloaded the software for our son's hoght school class.  We got a 30 day download, now when he logs in, it asks to verify the subscription, asking for a serial number.  Do we need to get a number from the high school?

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