Resend Activation Email problem

[lancelet]

Hi,

I'm currently unable to do anything with my account on the students.autodesk.com domain.  I'm continually presented with a request to re-activate my account by re-sending an activation email.  So, I click the link to resend, but am then told that my account is already active, and apparently no activation email is sent.

I'm unable to report the problem using the problem form, since when I click on that link, I'm again asked to re-activate my account, and enter the same loop as above!

Any help fixing this would be very much appreciated.

--

Jonathan Merritt, BE(Mech)/BSc, PhD

Research Fellow, The University of Melbourne

[jessica.t · Accepted solution]

Hi @Jasony98 and welcome to the Autodesk Community!

I have manually activated your account and you should receive your confirmation email shortly. Sincere apologies for the inconvenience. If you experience further issues with your Education Community account please contact the education team directly by filling out this problem form.

Thank you!

[DMorgSA]

Same problem, here been waiting for the email for three weeks evry now and then I've been hitting that resend email button.

[jessica.t]

Hi @DMorgSA and welcome to the Autodesk Community!

I've just manually activated your account, apologies for any inconvenience. If you have any other questions or concerns please let us know. Thanks!

[433743]

Hi,

I'm having an issue with signing into my "Education" account. I always get the "Your account has not been activated yet" popup. Unfortunately, no activation email has ever arrived, even though I tried clicking the "Resend" link many times.

It is strange though, that my account has not been activated, since I have been a member for about 2-3 years already and never had any problems before.

[MarcTale]

Hello there,

I´m also having problems activating my education account.

Any help would be really appreciated.

Thank you,

Marcus

[philip.s]

Welcome to the community @MarcTale.

I've just activated your Autodesk Education Community account and you now should be able to enjoy all of the site benefits.

For those of you with a similar issue and in order to receive prompt assistance, please contact our Education Support team for resolution. 

[jlabesque89]

I am also having this problem

[jessica.t]

Hi @jlabesque89 and welcome to the Autodesk Community!

Your account is showing as active, according to our records. Please check our spam filter for the email but if it's not there please contact the education team directly by filling out this problem form.

Thank you!

[bbhorner]

HI,

I am experiencing the same email activation problems as above. 

[lynn_zhang]

Hi @bbhorner 

Welcome to Autodesk Community!

Are you trying to activate your student account? Sorry we are unable to find an Autodesk account associated with your email address. You need to create an Autodesk account first, which can be done on Education Community. 

[hpgunduz]

ı have the same problems.. I have to do my homework. please could you  fix it ?

[hpgunduz]

Hi, ı have same problems for resend activate email. I can not log in autodesk student. Activate email didnt received me. Ihave to do my homework can you help me?

[jessica.t]

Hi @hpgunduz and welcome to the Autodesk Community!

According to our records your account has already been activated. Please try clearing your cookies and cache and logging in again. If you are still experiencing trouble after that please contact the education team directly by filling out this problem form.

Thank you!

[sebduction]

I'm experiencing the same problem. Can't activate my account because I do not receive the activation mail. Already unblocked the email

[jessica.t]

Hi @sebduction and welcome to the community!

According to our database your account has already been activated. Please try clearing your cookies and cache from your preferred web browser and logging in again.

If you are still experiencing trouble after that please contact the education team directly by filling out this problem form. Thanks!

[sebduction]

I got it working by changing my email-address to a different one. Apparently my university email blocks autodesk automatically..

[philip.s]

Thanks for confirming and happy to hear!

[preyes2]

Hi,

I still can't activate mine. Help, please?

What information do I need to give through PM?

Thank you very much.

[camilo.lemos]

Hi @preyes2 and welcome to the Autodesk Community!

I have made some changes to your account and you should now be able to access the Education Community without any issues.

Please let me know if the issue persists.

[preyes2]

@camilo.lemos. Hi. I can access the education community dashboard now, but when I try to activate Map 3D using the serial I received through email, it fails. Any idea what's going wrong?

Thank you