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Community Manager
philip.s
Posts: 2,627
Registered: ‎09-27-2011
Message 351 of 561 (596 Views)

Re: Resend Activation Email problem

03-04-2013 01:15 PM in reply to: fsimoesjr

My apologies for the inconvenience everyone.

 

We have been experiencing intermittent Education Community system issues affecting new member registrations, which for the most part seem to be resolved.

 

Clicking on the activation link from your previous email should now successfully complete the activation process and allow you to access your full student benefits.

 

Please let me know if anyone is still experiencing account issues and I'll gladly help troubleshoot accordingly.



Philip Schmelzer
Member
aadinegoro
Posts: 3
Registered: ‎03-05-2013
Message 352 of 561 (566 Views)

Re: Resend Activation Email problem

03-05-2013 10:02 PM in reply to: lancelet

Hi there!

 

when I log In with my account it always appear the next message "Your account has not yet been activated. If you have not received your activation email, please enter your email address below to resend the email".

 

I click on button "resend" and it says:

Registration email successfully resent.

  Still having trouble? Please open a ticket via our Problem form and our support team will manually activate your account.

 

I tried for at least 5 times but never got an registration email. I also checked my spam folder and I changed the block permission the accept any email and still I didn't received any email from autodesk.

 

I hope someone can help me out

 

Thank you so much!

 

New Member
nguyeh18
Posts: 1
Registered: ‎03-06-2013
Message 353 of 561 (560 Views)

Re: Resend Activation Email problem

03-06-2013 12:57 AM in reply to: lancelet

Hi I have the same problem recently. Can't activate my account.

Community Manager
camilo.lemos
Posts: 1,120
Registered: ‎09-28-2011
Message 354 of 561 (552 Views)

Re: Resend Activation Email problem

03-06-2013 01:46 AM in reply to: nguyeh18

Hi nguyeh18,

 

I have manually activated your account and you should now be able to access the Education Community normall.

 

Best regards,



Camilo Lemos
New Member
staabla47124
Posts: 1
Registered: ‎03-08-2013
Message 355 of 561 (511 Views)

Re: Resend Activation Email problem

03-08-2013 11:32 AM in reply to: lancelet

I have the same problem, I can't activate my Education community account.

I hope someone can help me out

Customer Service
amanda.k
Posts: 51
Registered: ‎02-24-2012
Message 356 of 561 (507 Views)

Re: Resend Activation Email problem

03-08-2013 11:48 AM in reply to: staabla47124

Hello Laura,

 

Welcome to the Community!

 

There was a small "hiccup" in the Education Community that was causing the error, however it has just been corrected.

 

Can you please try this action again, making sure that you clear your cookies / cache for the best result.

 

In the future, as a temporary workaround, you can either utilize our Trials page (for 2013 software) or the Student Facebook site to obtain a download link.

 

We apologize for the inconvenience and thank you very much for your patience. Please let me know if you need further assistance.



Amanda Kinley
New Member
yxl24
Posts: 1
Registered: ‎03-13-2013
Message 357 of 561 (432 Views)

Re: Resend Activation Email problem

03-13-2013 08:08 PM in reply to: lancelet

I have the same exact froblem here but mine doesn't say activation email sent, it just stays on the same page and doesn't do anything. You can see chrome spinnning and trying to load something though

Customer Service
joane.bonghanoy
Posts: 816
Registered: ‎06-06-2011
Message 358 of 561 (428 Views)

Re: Resend Activation Email problem

03-13-2013 08:30 PM in reply to: yxl24

Andy,

 

I have manually activated your Education Community Account. 

 

Do try logging back in and let us know if you still encounter any errors.



Joane Bonghanoy
New Member
ezgikis
Posts: 1
Registered: ‎03-15-2013
Message 359 of 561 (406 Views)

Re: Resend Activation Email problem

03-15-2013 10:57 AM in reply to: philip.s

Hi,

I have been also having the same problem for quite a while, help please!

Community Manager
philip.s
Posts: 2,627
Registered: ‎09-27-2011
Message 360 of 561 (402 Views)

Re: Resend Activation Email problem

03-15-2013 11:52 AM in reply to: ezgikis

Hello Ezgi,

 

I've just made the necessary adjustments to your Education Community account and you now should be able to access your full student benefits.



Philip Schmelzer
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