Installation & Licensing

Installation & Licensing

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Customer Service
joane.bonghanoy
Posts: 813
Registered: ‎06-06-2011
Message 321 of 561 (264 Views)

Re: Resend Activation Email problem

02-07-2013 06:42 PM in reply to: mjdr2d2

Hi mjdr2d2,

 

If you downloaded the 30 day Trial Version, then once 30 days is up you would need to enter a Serial Number that you purchased to continue using it.

 

What Autodesk site is your son trying to log into? Can you reply back with the URL?

 

Note too that we have this Eduction Community Site wherein students can register and join to download any available Products for free. 



Joane Bonghanoy
New Member
vanessa.stockton
Posts: 2
Registered: ‎01-25-2013
Message 322 of 561 (252 Views)

Re: Resend Activation Email problem

02-11-2013 12:21 PM in reply to: lancelet

I cannot get AutoCAD on my computer for the life of me. I do not understand. Is there a glich with the download that is available on the website? Everytime I install (and I have done this process at least a dozen times now), the installer will not run the setup to complete the process. It keeps saying there is a communication failure. Please help!

Customer Service
amanda.k
Posts: 51
Registered: ‎02-24-2012
Message 323 of 561 (246 Views)

Re: Resend Activation Email problem

02-11-2013 02:17 PM in reply to: vanessa.stockton

Hello Vanessa,

 

Welcome to the community!

 

I just tested the download myself and there was no glitch. However, here are some tips you can try in order to set yourself up for success:

 

  • Make sure you are the administrator on your computer.
  • Temporarily disable firewall / antivirus
  • Create a new account on your computer and give it administrative privileges. Try to download into this account.
  • Download from the link below. Please make sure you choose the correct version for your computer.

AutoCAD 2013 32 Bit

AutoCAD 2013 64 Bit

 

If you are still not successful, please post your installation log for further assistance.



Amanda Kinley
New Member
fretess001
Posts: 1
Registered: ‎02-12-2013
Message 324 of 561 (238 Views)

Re: Resend Activation Email problem

02-12-2013 01:50 AM in reply to: lancelet

Hi

 

I am a student on the univerisity of Amsterdam. I can't download the programs because I didn't recieved a activation mail.

 

Sven de Fretes

Community Manager
camilo.lemos
Posts: 1,108
Registered: ‎09-28-2011
Message 325 of 561 (234 Views)

Re: Resend Activation Email problem

02-12-2013 02:00 AM in reply to: fretess001

Hi Sven and welcome to the forums

 

I have manually activaetd your account so you should now be able to access the Educatio Community normally.

 

Let me know if you need any more help:smileyhappy:

 

 



Camilo Lemos
Member
abefest22
Posts: 5
Registered: ‎02-12-2013
Message 326 of 561 (226 Views)

Re: Resend Activation Email problem

02-12-2013 05:29 PM in reply to: lancelet

I have exactly the same problem

 

"

I have the same problem; that I get redirected to the 'resend activation e-mail' page. I have tried to reactivate and it says my account is already activated.

 

When I registered my email and activated the account it worked at first and I could download T-splines, but an error message said that there where no more serial keys and now I am constantly redirected to 'resend activation e-mail'.

"

Customer Service
joane.bonghanoy
Posts: 813
Registered: ‎06-06-2011
Message 327 of 561 (210 Views)

Re: Resend Activation Email problem

02-12-2013 06:43 PM in reply to: abefest22

Hi Olle,

 

Changes were made to your Education Community account and you should no longer have the error mentioned. Do try logging back in and download your software of choice. 



Joane Bonghanoy
New Member
dsammart
Posts: 1
Registered: ‎08-19-2006
Message 328 of 561 (203 Views)

Re: Resend Activation Email problem

02-13-2013 01:34 AM in reply to: lancelet

HI, I am a student from Bern, CH, new to this forum.

 

Could you please also help me with the account? I keep getting this message whenever I try to login after the registration

 

 

"Your account has not yet been activated. If you have not received your activation email, please enter your email address below to resend the email"

 

kind regards

daniele

Community Manager
camilo.lemos
Posts: 1,108
Registered: ‎09-28-2011
Message 329 of 561 (197 Views)

Re: Resend Activation Email problem

02-13-2013 01:58 AM in reply to: dsammart

Hi Daniele, 

 

I have made a few changes to your account settings and you should be able to access the Education Community normally now and enjoy all its benefits.

 

Before you log in, please clear your browser's cache and cookies, close and reopen your browser and only then long in to the Education Community.

 

Regards,



Camilo Lemos
New Member
johannabeuscher
Posts: 1
Registered: ‎02-14-2013
Message 330 of 561 (187 Views)

Re: Resend Activation Email problem

02-14-2013 04:26 AM in reply to: camilo.lemos

Hi, 

I am facing the same problem. Could you please help me log into my student account?

 

Best, 

Johanna 

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