Installation & Licensing

Installation & Licensing

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New Member
albert.boutilier
Posts: 1
Registered: ‎01-28-2013
Message 291 of 563 (283 Views)

Re: Resend Activation Email problem

01-28-2013 12:45 PM in reply to: lancelet

IO also am having the same issue, what can I dio to recieve the activation e-mail which I am told has been sent but I am not recieving it!!

 

New Member
santiagox
Posts: 2
Registered: ‎01-27-2013
Message 292 of 563 (279 Views)

Re: Resend Activation Email problem

01-28-2013 12:50 PM in reply to: joane.bonghanoy
I log in and it says " Your account has not yet been activated. If you have not received your activation email, please enter your email address below to resend the email". Then i re-enter my email address and it says " This account is already active. Click here if you have forgotten your password.". It keeps looping from an activated to not yet activated account message.
Community Manager
philip.s
Posts: 2,656
Registered: ‎09-27-2011
Message 293 of 563 (269 Views)

Re: Resend Activation Email problem

01-28-2013 03:17 PM in reply to: j.j.houben

Hello Jos,

 

I've just made the necessary adjustment to your account which should resolve the re-activation issue. Please let us know if that's not the case and or if you have any additional issues.



Philip Schmelzer
Member
j.j.houben
Posts: 3
Registered: ‎01-28-2013
Message 294 of 563 (267 Views)

Re: Resend Activation Email problem

01-28-2013 03:22 PM in reply to: philip.s
Dear Philip, It is working. Thanks. By, Jos
Community Manager
philip.s
Posts: 2,656
Registered: ‎09-27-2011
Message 295 of 563 (256 Views)

Re: Resend Activation Email problem

01-28-2013 04:25 PM in reply to: santiagox

Hi Santiago an Albert,

 

Confirming that both of your issues should also be resolved now.



Philip Schmelzer
New Member
xnardo
Posts: 2
Registered: ‎01-29-2013
Message 296 of 563 (248 Views)

Re: Resend Activation Email problem

01-29-2013 05:23 AM in reply to: lancelet

The same issue, what can I do ?

Customer Service
simona.golisciano
Posts: 131
Registered: ‎03-22-2011
Message 297 of 563 (241 Views)

Re: Resend Activation Email problem

01-29-2013 06:44 AM in reply to: xnardo

Hello xnardo,

 

Welcome to our forums.

 

I was not able to find your account for Education Community. Could you please send me a Private Message with your account details, so that I can check and fix the issue? To do so, please click on my username (simona.golisciano) and then click on 'Send this user a private message'.

 

Regards.



Simona Golisciano
New Member
johnpark918
Posts: 2
Registered: ‎05-11-2012
Message 298 of 563 (226 Views)

Re: Resend Activation Email problem

01-29-2013 08:17 AM in reply to: lancelet

I have the same problem where it says my account has not been activated and when i click resend it says my account is already active. Then i try to go to free software and it says again that my account has not been activated. endless loop.

Community Manager
philip.s
Posts: 2,656
Registered: ‎09-27-2011
Message 299 of 563 (220 Views)

Re: Resend Activation Email problem

01-29-2013 10:21 AM in reply to: johnpark918

Our Apologies for the inconvenience John.

 

I just made the necessary adjustments to your account and you should now have full access to your Education Community benefits.



Philip Schmelzer
New Member
xnardo
Posts: 2
Registered: ‎01-29-2013
Message 300 of 563 (178 Views)

Re: Resend Activation Email problem

01-30-2013 04:59 PM in reply to: simona.golisciano

I have sent u a msg.:cathappy:

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