Installation & Licensing

Installation & Licensing

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New Member
lars_janzee
Posts: 1
Registered: ‎11-25-2012
Message 271 of 566 (301 Views)

Re: Resend Activation Email problem

12-19-2012 08:46 AM in reply to: lancelet

Hi

 

I seem to have the same problem with the resend activation email.

After entering my email adres I get the This account is already active message.

 

Please help

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 272 of 566 (295 Views)

Re: Resend Activation Email problem

12-19-2012 10:12 AM in reply to: lars_janzee

Hello Lars,

 

I just made a tweak to your account that could potentially clear up the reactivation issue. If it doesn't by chance, unfortunately the only workaround would be to create a new Education Community profile with a different email address.

 

Our apologies for the inconvenience.



Philip Schmelzer
New Member
odtsetseg
Posts: 1
Registered: ‎12-28-2012
Message 273 of 566 (265 Views)

Re: Resend Activation Email problem

12-28-2012 06:07 AM in reply to: philip.s

Hello, I have the same problem. Does anybody know the email address of the support team? Maybe they can activate my profile manually

Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 274 of 566 (235 Views)

Re: Resend Activation Email problem

12-31-2012 12:41 AM in reply to: odtsetseg

Hi Odtsetseg,

 

I've checked your access and your ID for the Student Community is linked with 2 different e-mail address.

 

Can you send me the e-mail address you want to keep by private message ? (click on my name and then "sent this user a private message" )

 

Thanks!



Celine Manca
New Member
dokeeff1
Posts: 2
Registered: ‎01-09-2013
Message 275 of 566 (199 Views)

Re: Resend Activation Email problem

01-09-2013 06:08 PM in reply to: celine.manca

I am having the same problem here.  I put in the email address to resend and never get the email. Please help.

 

New Member
dokeeff1
Posts: 2
Registered: ‎01-09-2013
Message 276 of 566 (195 Views)

Re: Resend Activation Email problem

01-09-2013 06:21 PM in reply to: philip.s

Could you please activate my account manually.  The resend activation email does not work.  I don't get the email. I need to down load Autocad for class.  Me and my instructor have gotten nowhere with support.  Thanks.

 

Customer Service
joane.bonghanoy
Posts: 929
Registered: ‎06-06-2011
Message 277 of 566 (186 Views)

Re: Resend Activation Email problem

01-09-2013 07:02 PM in reply to: dokeeff1

Hi David,

 

I have already activated your EDU account, you should now be able to log in and enjoy the benefits of your Student Account.

 

Note that your User ID is the same as your email address.



Joane Bonghanoy
New Member
Wolficad
Posts: 1
Registered: ‎01-10-2013
Message 278 of 566 (178 Views)

Re: Resend Activation Email problem

01-10-2013 04:15 AM in reply to: lancelet

Hello

 

I have the same problem, i don´t get the email and it says i am already active...

 

Could someone help me, i need to download a software urgently.

 

Thank you

 

 

 

Community Manager
camilo.lemos
Posts: 1,229
Registered: ‎09-28-2011
Message 279 of 566 (172 Views)

Re: Resend Activation Email problem

01-10-2013 04:43 AM in reply to: Wolficad

Hi Wolficad,

 

I've had a look at your account and it seems that your issue is a bit different from the one most users in this thread have. In your case, the only solution will be to register a new account with a different e-mail address.

 

I apologize for any inconvenience this may cause you.



Camilo Lemos
New Member
mloera
Posts: 1
Registered: ‎01-12-2013
Message 280 of 566 (255 Views)

Re: Resend Activation Email problem

01-12-2013 12:12 PM in reply to: joane.bonghanoy

I have the same problem , I have atleast re-sended the comfirmation e-mail about seven times but I receive nothing, please help 

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