Installation & Licensing

Installation & Licensing

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Customer Service
joane.bonghanoy
Posts: 929
Registered: ‎06-06-2011
Message 201 of 566 (410 Views)

Re: Resend Activation Email problem

11-18-2012 09:13 PM in reply to: akubiling

Hi akubiling,

 

I can see here that your account is already activated.

 

Please do try logging back in and download a software. If you still encounter errors, reply back so I can further troubleshoot. 



Joane Bonghanoy
New Member
berry.tom
Posts: 2
Registered: ‎11-20-2012
Message 202 of 566 (392 Views)

Re: Resend Activation Email problem

11-20-2012 05:23 AM in reply to: plum22013

I am too having the same problem, if you could activate my account manually please.

And yes I have checked my junk email.

Community Manager
camilo.lemos
Posts: 1,229
Registered: ‎09-28-2011
Message 203 of 566 (385 Views)

Re: Resend Activation Email problem

11-20-2012 06:08 AM in reply to: berry.tom

Hi berry.tom and welcome to the forums.

I was unable to find an account on the Education Community with your e-mail address to try to activate it manually. Can you please check out this video, try to register again and make sure you follow all the steps all the way to the end? 

 

Let me know how it goes please:smileyhappy:



Camilo Lemos
New Member
berry.tom
Posts: 2
Registered: ‎11-20-2012
Message 204 of 566 (379 Views)

Re: Resend Activation Email problem

11-20-2012 06:44 AM in reply to: camilo.lemos

If I try to register or log in then this message appears:

"Your account has not yet been activated. If you have not received your activation email, please enter your email address below to resend the email"

 

I have tried resending the email several times and have not received any emails.

Community Manager
camilo.lemos
Posts: 1,229
Registered: ‎09-28-2011
Message 205 of 566 (373 Views)

Re: Resend Activation Email problem

11-20-2012 06:58 AM in reply to: berry.tom

Hi berry.tom,

 

I have now been able to activate your account manually.

 

Please, try to login and let me know if you are all set:smileyhappy:



Camilo Lemos
New Member
lubo.michalko
Posts: 2
Registered: ‎11-20-2012
Message 206 of 566 (365 Views)

Re: Resend Activation Email problem

11-20-2012 11:11 AM in reply to: camilo.lemos

I have the same problem. Please activate my account. Thanks

 

Lubo Michalko

lubo.michalko@gmail.com

New Member
macnooos
Posts: 2
Registered: ‎11-20-2012
Message 207 of 566 (361 Views)

Similar problem...

11-20-2012 11:36 AM in reply to: lancelet

I have a similar problem but i havn't got as far as downloading any software. I can't seem to activate my account as i'm not recieving any emails for me to confirm my account. I've resent with 3 different email account and still nothing. Please activate my account manually.

 

Thanks

 

macnooos@hotmail.co.uk

Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 208 of 566 (348 Views)

Re: Similar problem...

11-20-2012 02:11 PM in reply to: macnooos

Hi Marcus and Lubo.

 

I apologize for the inconvenience and would like to confirm that we're still investigating the root cause of these account activation issues.

 

With that being said, both of your Education Community accounts are activated and you should have full access to your student benefits. I'd suggest that anyone who finds themselves in a similar situation also explore the option to validate over the phone via text message.

 

Please feel free to let us know if we can be of additional assistance.



Philip Schmelzer
New Member
alex_sthlmcup
Posts: 1
Registered: ‎11-21-2012
Message 209 of 566 (339 Views)

Re: Resend Activation Email problem

11-21-2012 02:28 AM in reply to: lancelet

I am also having the same issue.

Community Manager
camilo.lemos
Posts: 1,229
Registered: ‎09-28-2011
Message 210 of 566 (332 Views)

Re: Resend Activation Email problem

11-21-2012 03:08 AM in reply to: alex_sthlmcup

Hi alex_sthlmcup,

 

I have manually activated your account.

 

You should now be able to access the Education Community normally.



Camilo Lemos
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