Installation & Licensing

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Community Manager
philip.s
Posts: 2,453
Registered: ‎09-27-2011
Message 151 of 535 (216 Views)

Re: Resend Activation Email problem

11-11-2012 09:40 AM in reply to: steven_4807

Hello Emil and Steven,

 

I'm showing that both of your Education Community accounts have been activated. Please feel free to let us know if you're still unable to access your benefits and or if you need additional assistance.



Philip Schmelzer
New Member
emilbjerkenkristensen
Posts: 2
Registered: ‎11-10-2012
Message 152 of 535 (214 Views)

Re: Resend Activation Email problem

11-11-2012 10:36 AM in reply to: philip.s

Hi again.

Yes, I'm able to access the software, I need now. Today I got the "resent" activation emails and everything worked pretty smoothly from there (except for the fact that the download buttons do nothing (javascript: void) when I open the pages in Firefox).
It seems, there's some kind of delay to the activation emails.

I assume you didn't need to manually activate them, then. Thanks anyway, and have a nice day :smileyhappy:

 

-Emil

New Member
Xabo
Posts: 1
Registered: ‎11-11-2012
Message 153 of 535 (210 Views)

Re: Resend Activation Email problem

11-11-2012 11:57 AM in reply to: lancelet

I'm having issues activating my account as the activation email never arrives to my address. I would be very grateful if someone from the staff could activate it manually. Thanks!

Customer Service
joane.bonghanoy
Posts: 688
Registered: ‎06-06-2011
Message 154 of 535 (197 Views)

Re: Resend Activation Email problem

11-11-2012 06:08 PM in reply to: Xabo

Hi Xabo,

 

We were able to pull up accounts using your name but with different email addresses as the one used for this Discussion Group account. Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with the email address and User ID you used when you registered for the Education Community.



Joane Bonghanoy
New Member
argo.maripuu
Posts: 2
Registered: ‎11-12-2012
Message 155 of 535 (173 Views)

Re: Resend Activation Email problem

11-12-2012 04:48 AM in reply to: lancelet

I seem to have a similar problem, it keeps asking me to resend activation e-mail but it never arrives...

"Your account has not yet been activated. If you have not received your activation email, please enter your email address below to resend the email"

Can't go to any other page or do anything...

Any solutions?

 

Argo

Community Manager
camilo.lemos
Posts: 1,012
Registered: ‎09-28-2011
Message 156 of 535 (168 Views)

Re: Resend Activation Email problem

11-12-2012 05:07 AM in reply to: argo.maripuu

Hi argo.maripuu and welcome to our community:smileyhappy:

Apologies for the inconvenience. I have manually activated your account and you should be good to go now.

Can you please test it and let me know if you are now able to fully access the Education Community?

Thank you!



Camilo Lemos
New Member
argo.maripuu
Posts: 2
Registered: ‎11-12-2012
Message 157 of 535 (162 Views)

Re: Resend Activation Email problem

11-12-2012 05:54 AM in reply to: camilo.lemos

Tahank you, it seems to be working great.

New Member
pierre_allard6
Posts: 1
Registered: ‎11-12-2012
Message 158 of 535 (159 Views)

Re: Resend Activation Email problem

11-12-2012 07:19 AM in reply to: lancelet

Hello,

 

I am experienced the same problem. When I try to get my activation account email send, I don't receive it and I fall in a loop " resend and failed". Can you helped me?

Member
ontheserch
Posts: 3
Registered: ‎11-12-2012
Message 159 of 535 (156 Views)

Re: Resend Activation Email problem

11-12-2012 07:24 AM in reply to: philip.s

The same problem again. It's very frustrating.

 

 

Thanks,

Sergi, Barcelona

Community Manager
camilo.lemos
Posts: 1,012
Registered: ‎09-28-2011
Message 160 of 535 (151 Views)

Re: Resend Activation Email problem

11-12-2012 07:34 AM in reply to: ontheserch

Hi pierre_allard6 and ontheserch.

 

I've activated both your accounts manually. 

Can you please test your accounts and let me know if you are all set now?

Thank you!



Camilo Lemos
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