Installation & Licensing

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Resend Activation Email problem

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11-18-2011 07:56 PM

Hi,

 

I'm currently unable to do anything with my account on the students.autodesk.com domain.  I'm continually presented with a request to re-activate my account by re-sending an activation email.  So, I click the link to resend, but am then told that my account is already active, and apparently no activation email is sent.

 

I'm unable to report the problem using the problem form, since when I click on that link, I'm again asked to re-activate my account, and enter the same loop as above!

 

Any help fixing this would be very much appreciated.

 

--

Jonathan Merritt, BE(Mech)/BSc, PhD

Research Fellow, The University of Melbourne

Hi @Jasony98 and welcome to the Autodesk Community!

 

I have manually activated your account and you should receive your confirmation email shortly. Sincere apologies for the inconvenience. If you experience further issues with your Education Community account please contact the education team directly by filling out this problem form.

 

Thank you!

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Re: Resend Activation Email problem

11-18-2011 08:30 PM in reply to: lancelet

I am also having this same problem.  Would love to figure out what is going on.  I have to get software on my computer for upcoming finals.  Please help ASAP.

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Re: Resend Activation Email problem

11-18-2011 08:54 PM in reply to: lancelet

I'm having the same issue.  It may be an issue they're having just today because I've been able to get it to work before.  I'll try again tomorrow night. 

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Re: Resend Activation Email problem

11-18-2011 09:38 PM in reply to: lancelet

I've been having the same problem.  Considering it is happening to all of us at the same time, it is probably just an error.  I hope they fix this soon!

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Re: Resend Activation Email problem

11-18-2011 10:38 PM in reply to: lancelet

I am having the same problem. My son also has the same problem. I am not a new member and have downloaded software in the past.

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Re: Resend Activation Email problem

11-18-2011 11:08 PM in reply to: lancelet

I am also facing the same problem with my account... I guess there is somewiththe site itself. They might be working on this problem. 

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Re: Resend Activation Email problem

11-19-2011 03:54 AM in reply to: lancelet

This is also happening to me. It is so frustrating. Been trying on and off for the past 10hours

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Re: Resend Activation Email problem

11-19-2011 04:48 AM in reply to: lancelet

same for me, I try to activate, put my e-mail and click "resend" but I recieve no e-mail for activation, than when I click on problem form, it jst send me back to the resend e-mail page

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Re: Resend Activation Email problem

11-19-2011 05:26 AM in reply to: nathan.rail

Same here. But I'm glad to hear, that others have the same problem. I hope the problem will be fixed soon and then I'll try again. :smileywink:

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Re: Resend Activation Email problem

11-19-2011 06:12 AM in reply to: lancelet

The same problem here. I am a Belgian student and wish to use the program for my exam.

I hope this problem is fixed soon.

Could we get some update on the situation meanwhile?

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