Installation & Licensing

Installation & Licensing

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Valued Contributor
JohnBandas7271
Posts: 50
Registered: ‎08-07-2003
Message 1 of 2 (105 Views)

Reinstall

105 Views, 1 Replies
11-02-2013 11:10 AM

Lost tool palette functionality. Trying to do clean reinstall of C3D 2010. Followed instructions from Autodesk Support including eliminating certain registry entries etc etc. Restart etc. Normally reinstall once a year. When I get to the install dialog it states there is a newer version installed. I check the registry and the entry is back for local machine only.

 

It is a real head scratcher.

 

Any help short of reinstalling Windows?

 

JHB

*Expert Elite*
TravisNave
Posts: 10,747
Registered: ‎01-14-2005
Message 2 of 2 (73 Views)

Re: Reinstall

11-04-2013 01:29 PM in reply to: JohnBandas7271

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems on Windows XP consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

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