i am a student and downloaded the student version of AutoCAD Architecture 2010 from the student community website. i am running autocad and have been doing so for the past year on my Macbook Pro, via Bootcamp and VMWare Fusion 3.1 with Windows XP Professional, SP3.
i reinstalled AutoCAD Architecture per the instructions on this support thread: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=15176093&linkID=9240657
upon reinstallation the software said that i reached my limit of activation so i contached authcodes@autodesk.com and they sent me a new activation code. i entered the code and then received the attached image. i've contacted autodesk multiple times now and they have only given me a new activation code and the error message still occurs.
has anyone come across the same problem and found a fix? i feel like autodesk is not very helpful and i've recieved over 5 emails from different customer service reps.
Edited by
Discussion_Admin
Hi @linkroad110,
For licensing assistance, please contact the Activation and Registration team directly:
1. Visit http://knowledge.autodesk.com/contactus
2. Select “Activation & Registration” or “License Management”
3. Select appropriate subtopics from the pull-down menus
4. Select “I Still Need Help” if you need personal assistance
I am experiencing a Registration-Activation Error (0015.111) everytime we launch Autocad Architecture 2012.
I insert the activation code generated from the request code, but it keeps always failing with the same message.
Anyone can Help?
Hi @r.menezes,
Sorry to hear you are having issues, have you created a case with Registration and Activation over this as stated in the above post by @joane.bonghanoy? If so, what is your case number?
I have an activation problem of 3d max 2012 64 bit, activation code is 54 digit, but empty cell is for 64 digit, I cannot activate it, please anybody help me. serial number: xxx-xxxxxxxx, product key: 128D1, request code: HVC099WAZQTZW4RFKGN62S340X1FQV3Z
Edit: Removed serial number, please do not post serial numbers as this is a public forum
Hi @foysal074,
Apologies for the issue. Is this a student version of 3ds Max 2012? If so, educational licenses of 2012 versions are no longer valid, which is why you are having an issue activating. The serial number you have provided is not a valid serial number, where did you receive it from? If it is not, please contact activation and registration from the link provided by @joane.bonghanoy above.
Hi @infoK44QP
For licensing assistance, please contact the Activation and Registration team through our Contact Us page. Please be sure to wait for the page to fully load so that the contact options become visible.
I hope this helps!
I have send my enquiry also on your contact page. But during 13 days I have no result.
@infoK44QP Can you please let me know the case number for the support request you sent to the team? I'll look into why you have not received a response.
Thank you,
Case 11397032 they asked me for the serial number. I sent it and I did not receive any answer
Registration-Activation Error (0015.111) appears after my efforts to activate my license which has not been activated yet even I have asked through the above case help.
11371319, 11371320, 11373714
With all the above cases, they suggest me to go to the forum to solve my problem but nobody says to me why I cannot activate something I have paid
Thank you for the clarification and the case number.
I've asked the activations team to work on your case with maximum priority.
While they do that, have you checked that your computer meets all the system requirements and have you installed service pack 1 for AutoCAD LT 2016?
@infoK44QP I just heard back from the activations team and they said the activation code has been sent to you.
Can you please confirm whether you have received the code and are now able to activate?
Thank you,
As you can see from the attached photo... nothing... nothing... nothing As you can see also my license is one sit with 3 devices? Am I correct??
Thank you for confirming.
I've asked the team to follow up on the case with you.
Have you checked both links I sent on my previous post?
Thank you and apologies for the trouble.
Hi @infoK44QP
Yes, I've replied to your Private Message. Our Customer Care team is working on the case, the Private Message you send me really helped them to identify what the issue is.
They will contact you via email as soon as they have an update or resolution.
Our apologies again for the inconvenience.
Hi
I have the exact same problem. I'ive already contacted your customer service but the responce was no help at all (case
11671974)