Hi KMGRAPHIX ,
Welcome to the Community!
Could you please send me a Private Message (click on my grace.liu profile name and then “Send this user a private message”) with your Serial Number, Request Code , your registration details and the screenshots of Error, I will help to check and find the solution for you.
I was able to find your support case and wanted to point out that Autodesk products are available only through Authorized Autodesk Resellers or directly from Autodesk. As you have obtained the software from another source, I would strongly recommend returning it / requesting a refund, and purchasing from one of the avenues mentioned above.
As always we're here to help and please let me know if I can help clarify further.
For direct licensing assistance please contact our Activation and Registration department through our Contact Us page. Select your issue, topic, and then "I still need help" to pull up the associated chat options. Please be sure to include your serial number, product key, and request code if you have it. If you have any other questions please respond to this post. Thank you!
To reach the Activation and Registration department via Chat for Licensing Help please take these steps:
1. Visit http://knowledge.autodesk.com/contactus
2. Select “Activation & Registration” or “License Management”
3. Select appropriate subtopics from the pull-down menus.
4. Select “I Still Need Help” if you need personal assistance
If you have any other questions please respond to this post. Thank you!
Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.