Installation & Licensing

Installation & Licensing

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Member
jasonstark
Posts: 3
Registered: ‎10-24-2013
Message 1 of 11 (521 Views)
Accepted Solution

Receiving activation email every time I run Maya LT

521 Views, 10 Replies
01-05-2014 08:33 PM

Win8 64 bit, Maya LT

 

I downloaded and installed the trial of Maya LT. After the 15 days I decided to upgrade to a yearly subscription. I received my serial number and product key which I entered. Maya then connected to the Autodesk servers, I logged onto my Autodesk account and activation was successful.

 

However, now every time I run Maya it connects to the Autodesk servers to check my licensing infomation (which may be expected behaviour) and I receive the "Thank you for registering" email with a different activation code each time. Trying to enter the activation code by running Maya LT and going to About Maya LT / License Information / Activate just reports the activation code as being invalid.

 

Apart from filling my inbox full of needless emails everything seems to be working okay but I'm worried that something is wrong and going to stop working in the future.

 

 

Jason Stark,

Disparity Games

Thanks for the speedy response! It's much appreciated. Strangely, even though the problem was common to our two artist's machines, it seems to have fixed itself.

 

We're no longer getting the emails, nor is Maya LT verifying itself via internet every time it runs.

 

Thanks again,

 

Jason Stark

Disparity Games

Product Support
dembkod
Posts: 575
Registered: ‎05-26-2010
Message 2 of 11 (492 Views)

Re: Receiving activation email every time I run Maya LT

01-06-2014 07:33 AM in reply to: jasonstark

jasonstark,

 

Hello. I am thinking this could be a permissions permission problem. It should not reactivate every time. I am guessing when you first activated, the activation information that was sent back to the machine did not hold on your PC. Possibly Antivirus blockage or limited permissions. Check to ensure you have full permissions on this folder and I would turn off AV before you start next time. After you start, turn it back on.

C:\ProgramData\FLEXnet

I would not expect this to stop working until the term expires.

 

Thank you for taking part in our community!



David Dembkoski
Member
jasonstark
Posts: 3
Registered: ‎10-24-2013
Message 3 of 11 (476 Views)

Re: Receiving activation email every time I run Maya LT

01-07-2014 10:04 PM in reply to: jasonstark

Thanks for the speedy response! It's much appreciated. Strangely, even though the problem was common to our two artist's machines, it seems to have fixed itself.

 

We're no longer getting the emails, nor is Maya LT verifying itself via internet every time it runs.

 

Thanks again,

 

Jason Stark

Disparity Games

New Member
leannethng
Posts: 2
Registered: ‎04-15-2014
Message 4 of 11 (402 Views)

Re: Receiving activation email every time I run Maya LT

04-15-2014 09:54 AM in reply to: dembkod

I am having the same issue on a mac, with Maya 2014. I had a 3 month subscription and after I renewed it for another 3 months it has started to activate everytime I open Maya and it sends me an activation email with a different activation code everytime. Any help would be greatly appreciated.

tom
Active Member
tom
Posts: 9
Registered: ‎07-17-2014
Message 5 of 11 (220 Views)

Re: Receiving activation email every time I run Maya LT

07-17-2014 02:37 AM in reply to: leannethng

Hello!

Have you ever been able to resolve the mac issue? I am having the same problem. I am getting emails everytime I start Maya. 

Regards! 

New Member
leannethng
Posts: 2
Registered: ‎04-15-2014
Message 6 of 11 (207 Views)

Re: Receiving activation email every time I run Maya LT

07-17-2014 09:18 AM in reply to: tom
No sadly I never managed to get it resolved. It went away for a period of
time but when i renewed my subscription it came back again for a week and
has since stopped again.

It is very frustrating but i have them set to auto-archive in my email now
so I am not bothered by it.
Community Manager
jessica.t
Posts: 1,668
Registered: ‎02-28-2012
Message 7 of 11 (192 Views)

Re: Receiving activation email every time I run Maya LT

07-17-2014 01:48 PM in reply to: leannethng

Hi @tom,

 

Apologies for the inconvenience but the problem has proved to resolve itself after a few days. I wish I had a better work around / explanation for you but if the issue persists after a week please be sure to let us know. Sorry for the trouble! Thanks!



Jessica Thrasher
tom
Active Member
tom
Posts: 9
Registered: ‎07-17-2014
Message 8 of 11 (175 Views)

Re: Receiving activation email every time I run Maya LT

07-18-2014 01:36 AM in reply to: jessica.t

Thnx guys for the answers!

I see, so this sounds like a common problem. I'll keep an eye on it and hopefully this problem will be gone automatically with me as well!

Regards! 

Member
SARDON
Posts: 3
Registered: ‎07-29-2014
Message 9 of 11 (121 Views)

Re: Receiving activation email every time I run Maya LT

07-30-2014 12:10 PM in reply to: jasonstark

Hello everyone. I have the same problem with MAYA lt. Every time i run it i get an email from Autodesk with infos and the activation code.

I dont know what to do. 

 

Do you know how i can solve this problem?

Active Contributor
stationx
Posts: 30
Registered: ‎07-17-2007
Message 10 of 11 (117 Views)

Re: Receiving activation email every time I run Maya LT

07-30-2014 12:21 PM in reply to: SARDON

hello, 

in my case, this weard problem indeed was gone after a few days. I have nothing special. 

Regards!

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