ReCap Pro License & Key Request

[tod]

I bought a one month subscription for ReCap Pro on 11/22/2014. I have received four confirmaton emails saying the license codes and activation instructions will be sent. They have yet to come. Who do I need to talk to about my license codes? I really need to get some scans registered. Thanks.

Tod Alvey

[ukdxb012]

Hi and welcome to the community,

Please try the following link... http://www.autodesk.co.uk/adsk/servlet/item?id=18419553&siteID=452932

Good luck!

[tod]

Thanks for the response Duncan. I don't think this is going to work though. The problem is I never received a serial number or license code from the store to register?  I received two sets of confirmation emails.

Dear Tod Alvey,

Thank you for ordering from the Autodesk Store. Please watch your inbox for an email with your order delivery details.

• If you purchased a software license, your product license codes and activation instructions will be sent within 24 hours.*
• If you ordered cloud credits, your account should be updated within the next 10 minutes.

I still haven't received the email with the codes? It's been since 11/22/2014. I checked the spam folder. 

Any suggestions? I have an order confirmation. 

Thanks

[jessica.t]

Hi Tod,

Have you already downloaded your product and tried logging in? As this a cloud product, you don't need the serial number for activation. Just your Autodesk ID and password that is associated to your product and account.

I have already escalated your case number to our customer service team but try logging into the Autodesk ReCap 360 page and let us know how it goes.

Thanks!

[tod]

Thanks for the response Jessica. I have ReCap on my computer as part of my building Design Suite. I bought the subscription to enter the serial number and "unlock" the "pro version". I received an email from customer service shortly after your reply. She gave me the serial number but it wanted me to activate using a differnet user. I think the main problem is my Autodesk ID is not the same as the ID I mistakenly entered when I purchased the subcription on the online store. They are one letter off. I think that is why I cannot access it?  I replyed to the customer service email. Hopefully they can reset the account and sync the two together.

Thanks. Tod 

[joane.bonghanoy]

Hi @tod, 

I sent you via Private Message (small envelope beside your profile name) your log in details for Subscription Center. 

Reply back and let me know if it's incorrect so I can make the changes. 

[tod]

Hi Joane, 

I just checked and I have no private message?. See attached.

Tod

[joane.bonghanoy · Accepted solution]

Hi Tod,

Can you refresh your page please and check again. The email is already on my sent items.

[tod]

Replied to your PM. Thanks Tod