Installation & Licensing

Installation & Licensing

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AFutureVideoGameEngineer
Posts: 3
Registered: ‎03-07-2013
Message 1 of 2 (287 Views)

Re-installed 3DS Max 2013, and now my License wont work?

287 Views, 1 Replies
06-15-2013 07:17 PM

So I just did a clean re-install of my OS and everything after getting a new video card, and now that I've re-installed 3Ds Max 2013 (64-bit), it says that my license is being used on the maximum number of computers (Error: 10). I have it on one other computer (my laptop) but nothing else. This happened before with Mudbox, but I think that's because I didn't uninstall the software before I did an OS re-install. This time however, I did uninstall 3Ds Max and everything. Not sure what to do, and I only have 19 days uintil the trial expires.

 

Note: I did successfully install 3Ds Max (2013) on both computers (desktop and laptop) earlier, so I know two is the limit. 

 

Thanks. I have my license information upon request. 

Customer Service
joane.bonghanoy
Posts: 734
Registered: ‎06-06-2011
Message 2 of 2 (268 Views)

Re: Re-installed 3DS Max 2013, and now my License wont work?

06-16-2013 07:30 PM in reply to: AFutureVideoGameEngineer

Hi AFutureVideoGameEngineer,

 

Please send me a Private Message (click on the envelope next to your profile at the top of the page, Compose New Message, and then enter my joane.bonghanoy profile name) with your Serial Number and Request Code.

 

For future reference, you can contact our Registration and Activation team directly for this type of error and they would be happy to sort it out for you. 



Joane Bonghanoy
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