Installation & Licensing

Installation & Licensing

Posts: 3
Registered: ‎03-07-2013
Message 1 of 2 (287 Views)

Re-installed 3DS Max 2013, and now my License wont work?

287 Views, 1 Replies
06-15-2013 07:17 PM

So I just did a clean re-install of my OS and everything after getting a new video card, and now that I've re-installed 3Ds Max 2013 (64-bit), it says that my license is being used on the maximum number of computers (Error: 10). I have it on one other computer (my laptop) but nothing else. This happened before with Mudbox, but I think that's because I didn't uninstall the software before I did an OS re-install. This time however, I did uninstall 3Ds Max and everything. Not sure what to do, and I only have 19 days uintil the trial expires.


Note: I did successfully install 3Ds Max (2013) on both computers (desktop and laptop) earlier, so I know two is the limit. 


Thanks. I have my license information upon request. 

Customer Service
Posts: 734
Registered: ‎06-06-2011
Message 2 of 2 (268 Views)

Re: Re-installed 3DS Max 2013, and now my License wont work?

06-16-2013 07:30 PM in reply to: AFutureVideoGameEngineer

Hi AFutureVideoGameEngineer,


Please send me a Private Message (click on the envelope next to your profile at the top of the page, Compose New Message, and then enter my joane.bonghanoy profile name) with your Serial Number and Request Code.


For future reference, you can contact our Registration and Activation team directly for this type of error and they would be happy to sort it out for you. 

Joane Bonghanoy
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.
Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.