Hello, I have the student version in one computer and since I can't access that computer, I transferred the installer to another computer. I tried using the same product key but it doesn't accept so I tried having the system regenerate another by clicking download but it still doesn't accept. Do I have to download the programs all over again for it to accept the product key?
As long as you installed the appropriate software that matches your license information, the systems should accept your product key. Can you verify what program you are trying to install and match up your license info against our list of product keys? My thought is that either there is a typo when you entered your serial number / product key, you are using the wrong info, or you are installing the wrong software.
With that being said, educational licenses are allotted one activation and you would therefore need to have it manually activated via our Registration and Activation team (providing a serial number and corresponding request code), however you can't proceed to this step until the installation is complete.
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