Installation & Licensing

Installation & Licensing

Active Member
Posts: 6
Registered: ‎09-08-2013
Message 1 of 4 (219 Views)

Re-installation on new PC's

219 Views, 3 Replies
10-10-2013 07:53 AM

Hi a client has a small office with 4 computers loaded with AutoCAD. They purchased a new, faster computer, which we installed and had the license reset.


Now the old computer which was decommisioned, is being brought back into action to replace an even older computer (in the same office) with lower specs.


What is the correct process to follow with regards to bringing this computer back online?


Thank you

*Expert Elite*
Posts: 10,149
Registered: ‎01-14-2005
Message 2 of 4 (215 Views)

Re: Re-installation on new PC's

10-10-2013 08:01 AM in reply to: gazza777

If you have free seats still unactivated (or previously activated but currently unused) then you simply can just reactivate the product on that machine.


If it is locked out, you can get a manual activation code.


You can use the online method to activate your license here:

Or you can can call Autodesk Product Registration and Authorization:

1-800-551-1490 > Option 1 (English) > Option 1 > (Stand-alone)

Asia / Pacific: 65.6735.5688
Europe / Middle East / Asia: 41.32.723.9595

You will need to provide your serial number and the request code.

Good Luck!

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Active Member
Posts: 6
Registered: ‎09-08-2013
Message 3 of 4 (189 Views)

Re: Re-installation on new PC's

10-11-2013 03:59 AM in reply to: TravisNave

Thanx for the reply, there ar eno more seats left on the license pack. 


My fear is that while we doing the activationm it could bring cause problems with existing users/licenses?



Posts: 74
Registered: ‎10-03-2013
Message 4 of 4 (180 Views)

Re: Re-installation on new PC's

10-11-2013 05:27 AM in reply to: gazza777

Please send me a Private Message with the Serial Number, the registered company name - I will verify and get back to you asap.


(click on franz.gaisbauer profile name and then Send this User a Private Message)

Franz Gaisbauer

Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.
Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.