Installation & Licensing

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mcdleahm
Posts: 22
Registered: ‎01-18-2011
Message 1 of 2 (232 Views)

Re-generating serial number and product key information

232 Views, 1 Replies
09-16-2013 08:49 PM

I have AutoCad 2011. It is expiring in 4 days. I have my old serial code, product key and activation code however when I try to activate cad it says I have used up all of my activation codes. I was told that I need to try to re-generate my serial number and product key information from my account and try to activate with new serial number. I gone into my software and found this information but its showing the same product key and serial number. Am I in the wrong section??

Also, Where do I go to "re-generate" my serial number/ how do I get a new serial number?

 

Thanks from a very confused autocad user!

 

Customer Service
joane.bonghanoy
Posts: 812
Registered: ‎06-06-2011
Message 2 of 2 (216 Views)

Re: Re-generating serial number and product key information

09-16-2013 09:59 PM in reply to: mcdleahm

Hi Leah Marie,

 

Is your AutoCAD 2011 a Student License or a Home Use License? Activation Codes cannot be re-used once it has been used.

 

For me to check on my end, please send me Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your AutoCAD 2011 Serial Number.



Joane Bonghanoy
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