Hello,
Can anyone enlighten me on the method required in order to reactivate Autocad 2012 when a PC is replaced please?
The user no longer has the original media (which I'm assuming has the serial number sticker on it), therefore how can I locate the serial number from the old installation?
The user has emailed authcodes@autodesk.com but received no response.
Any help would be greatly appreciated.
Many thanks
Hello and welcome to the community!
Can you please have the individual contact our License Assistance Team for direct activation support?
To find self-service solutions or reach us via Chat for Activation and Licensing Help:
Visit http://knowledge.autodesk.com/contactus
Select "License Management”
Select appropriate subtopics from the pull-down menus.
Select “I Still Need Help” if you need personal assistance.
As you mentioned they no longer have the media, they can access most previous version software via our Virtual Agent.
Here to help if additional assistance is needed, otherwise please accept as a solution so that others can benefit from this information.