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"The serial number you entered is not valid. Try again. (1)"

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Message 1 of 3
yhaddadi
577 Views, 2 Replies

"The serial number you entered is not valid. Try again. (1)"

I downloaded and installed inventor 2015 professional (student version). When I press activate and choose the option "connect now and activate" it says my serial number is invalid which it isn't. I am using the same serial number you guys sent me via email. I sent a ticket to costumer support but they told me that my serial number is invalid...that's what I was contacting them for and they reply to me with the same error. 

2 REPLIES 2
Message 2 of 3
joane.bonghanoy
in reply to: yhaddadi

Hi Yacoub,

 

I was able to pull up your account using the email address on file, however I am not seeing any Serial Numbers or Products. Please try downloading another Product and check if you still have the same error.

 

If so, please register another account using a different email address. 



Joane Bonghanoy
Message 3 of 3
yhaddadin
in reply to: yhaddadi

I found the problem. I pressed download on the non-student page. Silly, but pretty common mistake as I can see from the Google searching I did. 😛

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