Installation & Licensing

Installation & Licensing

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Member
brandon.adolph
Posts: 4
Registered: ‎11-27-2012
Message 1 of 3 (822 Views)

"The Serial Number you entered is not Valid"

822 Views, 2 Replies
11-27-2012 01:14 PM
I recently ordered a new company computer. Someone elso set up the computer. When they tried to install and activate AutoCAD 2012, they received the message "The Serial Number you entered is not Valid". I had nothing to do with purchasing AutoCAD, so I don't know what the company that I work for has for products or licenses. How do I contact someone who can tell me what is available and how to resovle this issue?
Mentor
Darin.Green
Posts: 179
Registered: ‎05-18-2008
Message 2 of 3 (821 Views)

Re: "The Serial Number you entered is not Valid"

11-27-2012 01:21 PM in reply to: brandon.adolph

You should contact your Autodesk reseller and they will be able to search that serial number to find out if it goes to a different application or version. Most of the occurrences I've seen like this is almost always related to incorrect versions.

 

Hope this make sense.

Darin Green
Synergis Technologies

If this resolve your issue/question, give Kudos or Accept as Solution...
Community Manager
philip.s
Posts: 2,656
Registered: ‎09-27-2011
Message 3 of 3 (817 Views)

Re: "The Serial Number you entered is not Valid"

11-27-2012 01:29 PM in reply to: brandon.adolph

HI Brandon and welcome to the community!

 

Confirming what Darren said in that invalid serial number errors are typically associated with using license information that has been upgraded to a newer version.

 

Outside of contacting your Authorized Reseller, our Registration and Activation team can also provide a full license report via the License Assistance Form.



Philip Schmelzer
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