Installation & Licensing

Installation & Licensing

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Member
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Registered: ‎11-27-2012
Post 1 of 3

"The Serial Number you entered is not Valid"

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11-27-2012 01:14 PM
I recently ordered a new company computer. Someone elso set up the computer. When they tried to install and activate AutoCAD 2012, they received the message "The Serial Number you entered is not Valid". I had nothing to do with purchasing AutoCAD, so I don't know what the company that I work for has for products or licenses. How do I contact someone who can tell me what is available and how to resovle this issue?
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Registered: ‎05-18-2008
Post 2 of 3

Re: "The Serial Number you entered is not Valid"

11-27-2012 01:21 PM in reply to: brandon.adolph

You should contact your Autodesk reseller and they will be able to search that serial number to find out if it goes to a different application or version. Most of the occurrences I've seen like this is almost always related to incorrect versions.

 

Hope this make sense.

Darin Green
Synergis Technologies

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Registered: ‎09-27-2011
Post 3 of 3

Re: "The Serial Number you entered is not Valid"

11-27-2012 01:29 PM in reply to: brandon.adolph

HI Brandon and welcome to the community!

 

Confirming what Darren said in that invalid serial number errors are typically associated with using license information that has been upgraded to a newer version.

 

Outside of contacting your Authorized Reseller, our Registration and Activation team can also provide a full license report via the License Assistance Form.



Philip Schmelzer
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