"The Serial Number you entered is not Valid"

[brandon.adolph]

I recently ordered a new company computer. Someone elso set up the computer. When they tried to install and activate AutoCAD 2012, they received the message "The Serial Number you entered is not Valid". I had nothing to do with purchasing AutoCAD, so I don't know what the company that I work for has for products or licenses. How do I contact someone who can tell me what is available and how to resovle this issue?

[Darin.Green]

You should contact your Autodesk reseller and they will be able to search that serial number to find out if it goes to a different application or version. Most of the occurrences I've seen like this is almost always related to incorrect versions.

Hope this make sense.

[philip.s]

HI Brandon and welcome to the community!

Confirming what Darren said in that invalid serial number errors are typically associated with using license information that has been upgraded to a newer version.

Outside of contacting your Authorized Reseller, our Registration and Activation team can also provide a full license report via the License Assistance Form.