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Deleting your ProductInformation.pit file is going to be problematic for you. You shouldn't do this. If you did not back up this file prior to deletion, you will likely have to reinstall at this point. Deleting this file will also affect other installed Autodesk products from 2010 to 2011 and keep them from launching properly.
Travis Nave
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Travis Nave
Need help in your post? Mention me with @TravisNave HOT: Named User FAQ | 2025 Download Links | Invalid Serial Number | LiteHTML.DLL error | Reset Autodesk 2020-24 Licensing
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It certainly wouldn't hurt! Might give it a shot and see if you get any different results.
Travis Nave Need help in your post? Mention me with @TravisNave
My Expert Contributions to theAutodesk Forums:
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Travis Nave
Need help in your post? Mention me with @TravisNave HOT: Named User FAQ | 2025 Download Links | Invalid Serial Number | LiteHTML.DLL error | Reset Autodesk 2020-24 Licensing
My Expert Contributions to the
FLEXnet License Admin | MSI Cleanup Utility | .NET Framework Cleanup Tool | IPv6 NLM Fix | adskflex.opt Options File | Combine .LIC Files
Please zip up the contents of C:\ProgramData\Autodesk\Adlm then post to this forum thread. I'd also like to see a System Information file (.nfo):
1. From the Start menu > All Programs > Accessories > System Tools > System Information .
2. From the File menu choose Save .
3. Save a .nfo file and post to this forum thread.
Are there any files, such as "adskflex_00691b00_tsf.data" and "adskflex_00691b00_tsf.data_backup.001", in the C:\ProgramData\FLEXnet folder?
Douglas Lauritsen, Autodesk Product Support
Douglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.
The only thing that looks out of place is the serial number you have used.
Try this:
1. Uninstall AutoCAD Map 3D 2011.
2. Delete this folder: C:\ProgramData\Autodesk\Adlm.
3. Reinstall AutoCAD Map 3D using 000-00000000 or a valid serial number.
4. Start AutoCAD Map 3D 2011 and try running without activation. What is the result?
5. Then go ahead and try activating. If you used 000-00000000 as the serial number you can enter a valid serial number at this activation time. What is the result?
Douglas Lauritsen, Autodesk Product Support
Douglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.
Try this:
1. Uninstall AutoCAD Map 3D 2011.
2. Delete this folder: C:\ProgramData\Autodesk\Adlm.
3. Reinstall AutoCAD Map 3D using 000-00000000 or a valid serial number.
4. Start AutoCAD Map 3D 2011 and try running without activation. What is the result?
5. Then go ahead and try activating. If you used 000-00000000 as the serial number you can enter a valid serial number at this activation time. What is the result?
Douglas Lauritsen, Autodesk Product Support
Douglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.
It looks like everything has installed correct but the Activation process is failing. More specific, maybe, is that it is not or cannot create the trusted storage file for the license management service. I'd still like to see the installer log files. Please follow these instructions and post the .log files:
1. Launch Windows Explorer.
2. Type %temp% in the Address bar.
3. Look for these two files:
AutoCAD Map 3D 2011 Setup.log
AutoCAD Map 3D 2011 install.log
If we can't solve this one I want to be able to submit this to the developers for their review. Resolving an invalid serial number would be a small detail they would catch at first glance.
Can you also resubmit the contents of the ADLM folder?
Douglas Lauritsen, Autodesk Product SupportDouglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.
The installer is returning a 1603 error. This has several causes: computer needs a reboot, permissions issue, media issue... My guess is a permissions problem (or other application, driver, etc...) is preventing the startup and activation; maybe even preventing the creation of the trusted storage file. The trusted storage file would be created in the FLEXnet folder.
Start here: What are user permission settings for the FLEXnet and Adlm folders we have been looking at? Do they inherit their permissions from their parent folder? Is your user account included in the folder properties for Security or a member of one of the groups with Write or Modify permissions? Power Users and Administrators should, by default have the necessary permissions. My computer has the addition of Everyone with Modify privileges for the FLEXnet folder.
Then try Diagnostic Mode with the "FLEXnet Licensing Service" (Do you have this service listed here?) enabled, reboot and try to run in Trial. Also try a repair or reinstall from Add and Remove Programs then start AutoCAD Map 3D again.
If this does not work another idea is to create a new local Administrative user and try from that user. Otherwise I may be out of ideas and will need to see if the Developers can come up with a solution.
Douglas Lauritsen, Autodesk Product SupportDouglas Lauritsen
Support Specialist
Product Support
Autodesk, Inc.
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