Installation & Licensing

Installation & Licensing

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Member
Zenmuron
Posts: 5
Registered: ‎11-28-2012
Message 1 of 17 (1,177 Views)
Accepted Solution

"Error assigning serial number to product"

1177 Views, 16 Replies
03-27-2013 08:58 AM

Hi, 
I have a problem about the serial numbers of all Autodesk products and I can't activate them.
In each download page (except only for Autocad 2013 [Italian]) this error appears: 

"Error assigning serial number to product: This is an operation implementation generated fault"

I have already asked about 4 months ago about this problem to customer service but still can not activate any product.
Can someone help me?

Thanks,
Simone

Hello Simone,

 

Unfortunately this is a known issue that affects a limited number of users, where the only workaround is to create a new Education Community account and request a new license / serial number.

 

Please accept as a solution if this fully resolves the issue, or reply with additional specifics if the problem persists.

Community Manager
philip.s
Posts: 2,657
Registered: ‎09-27-2011
Message 2 of 17 (1,145 Views)

Re: "Error assigning serial number to product"

03-27-2013 03:27 PM in reply to: Zenmuron

Hello Simone,

 

Unfortunately this is a known issue that affects a limited number of users, where the only workaround is to create a new Education Community account and request a new license / serial number.

 

Please accept as a solution if this fully resolves the issue, or reply with additional specifics if the problem persists.



Philip Schmelzer
Member
Zenmuron
Posts: 5
Registered: ‎11-28-2012
Message 3 of 17 (1,135 Views)

Re: "Error assigning serial number to product"

03-28-2013 03:49 AM in reply to: philip.s

Ok, new account created, this works fine.

Thanks! :smileyhappy:

New Member
davor.andric
Posts: 2
Registered: ‎06-13-2013
Message 4 of 17 (794 Views)

Re: "Error assigning serial number to product"

06-13-2013 08:23 AM in reply to: philip.s

Hi,

I Created another EducationCommunity UserID and it returns the same "Error assigning serial number to product: This is an operation implementation generated fault" problem message with my new ID's SN.

Now I have two IDs that don't work.

Please help me!

Should I create a third ID? - If I do how can I delete those that didn't work? 

 

 

Error assigning serial number to product: This is an operation implementation generated fault

Autodesk AutoCAD 2014 (English) 64-Bit

 

Your serial number details:

Serial Number:900-3******4 Product Key: 001F1

Community Manager
philip.s
Posts: 2,657
Registered: ‎09-27-2011
Message 5 of 17 (784 Views)

Re: "Error assigning serial number to product"

06-13-2013 01:24 PM in reply to: davor.andric

No need to delete the other 2, but can you please try creating a 3rd with a completely different email address (not ending in @arhitekt.hr) and let us know if that resolves the issue?



Philip Schmelzer
New Member
davor.andric
Posts: 2
Registered: ‎06-13-2013
Message 6 of 17 (775 Views)

Re: "Error assigning serial number to product"

06-13-2013 10:08 PM in reply to: philip.s

Yes, it worked.

Thank you very much.

Community Manager
philip.s
Posts: 2,657
Registered: ‎09-27-2011
Message 7 of 17 (765 Views)

Re: "Error assigning serial number to product"

06-14-2013 11:25 AM in reply to: davor.andric

You're welcome and please let us know if we can be of additional assistance down the road!



Philip Schmelzer
Member
eldealli
Posts: 3
Registered: ‎09-28-2013
Message 8 of 17 (541 Views)

Re: "Error assigning serial number to product"

09-28-2013 09:45 AM in reply to: philip.s

Hello,

 

I am having the same error, when I try to get the student license number for Green Building Studio:

 

Error assigning serial number to product: This is an operation implementation generated fault

 

I have already tried with 3 different email acoounts, and none of them worked. Is there any other solution?

 

Thank you in advance

Customer Service
joane.bonghanoy
Posts: 865
Registered: ‎06-06-2011
Message 9 of 17 (513 Views)

Re: "Error assigning serial number to product"

09-29-2013 10:07 PM in reply to: eldealli

Hi Raf,

 

I'll take a look into your account and will get back to you with any updates.

 

Also I may need to reset your password in case I need to log in and troubleshoot further. I will send you a Private Message (small envelope beside your profile name at the upper right side of the Home Page) with your log in credentials. 

 



Joane Bonghanoy
Member
eldealli
Posts: 3
Registered: ‎09-28-2013
Message 10 of 17 (469 Views)

Re: "Error assigning serial number to product"

10-04-2013 11:19 AM in reply to: joane.bonghanoy

Hi joane,

 

I still cannot get it. Actually is the only one I cannot, for example I got the serial for 3ds Max this morning, it is strange...

 

I think I haven´t received any PM.

 

Thank you

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