On January 13th I purchased an annual subscription for Autocad Revit LT Suite 2015, upon which I received an Order confirmation email and a Fulfillment Confirmation email. I also see that my payment card has been charged.
In the Fulfullment Confirmation email, it is stated that "You will also receive a separate email with information on how to log in to your Autodesk Account. Once you have logged in, you can download your product and access your serial number."
I am still awaiting this separate email with said instructions. The fulfilment email indicates that this shall take no more than 12 hours (24 hours under rare circumstances). I have now waited 39 hours. I see from posts in this forums that other users have had similar issues, and that the Autodesk representatives here have been helpful in resolving them. I will be happy to provide you with my order number via private message.
On a side note, when purchasing and filling in my personal information, I might have filled in my email and a desired password in the fields where one is supposed to fill in the login info of an existing account. I hope that this will not lead to any problems. I used a separate email address to create a login for this forum.
Hoping for a quick resolution, as I am eager to start using my favorite software.
Best regards,
