Installation & Licensing

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Member
harry.wilson
Posts: 3
Registered: ‎11-06-2013
Message 1 of 8 (397 Views)
Accepted Solution

Product key failure

397 Views, 7 Replies
11-07-2013 04:16 AM

Hi all,

 

I'm getting nowhere with my installation at the moment. I've bought the 2014 Building Suite with Revit and due to not being able to share any files with anyone running an earlier version I've had to download an older version of Revit and try and install this.

 

My problem is when I come to enter in my serial number and product key it keeps telling me its wrong!

 

Now autodesk have told me twice now to use the same serial number and product key and it isnt working. I've responded to autodesk three times now telling them it doesnt work and they need to provide me with a product key that works and I imagine in a few hours I'll get another email telling me to use the same serial number and product key that I've already used!

 

Any suggestions as to why this might be happening or how I solve it?

 

Thanks in advance

Product Support
david.lau
Posts: 1,352
Registered: ‎06-18-2008
Message 2 of 8 (378 Views)

Re: Product key failure

11-07-2013 01:46 PM in reply to: harry.wilson

Can you try a chat with someone on the Front Desk team?

 

http://upandready.typepad.com/up_and_ready/2012/10/autodesk-business-center-requests-now-on-chat.htm...



David Lau
Product Support
dembkod
Posts: 509
Registered: ‎05-26-2010
Message 3 of 8 (364 Views)

Re: Product key failure

11-08-2013 07:19 AM in reply to: harry.wilson

harry.wilson,

 

Hello. Product keys change from year to year, by one letter. The 2014 product Key will definitely not work in a 2013 product. You would need to rollback the letter. So, for instance, AUtocad 2014 is 001F1, but 2013 would be 001E1

 

Thank you for taking part in our community!



David Dembkoski
Member
harry.wilson
Posts: 3
Registered: ‎11-06-2013
Message 4 of 8 (358 Views)

Re: Product key failure

11-08-2013 07:37 AM in reply to: dembkod
Thanks for the responses guys. Changing the key worked. Now I wonder why Autodesk couldn't have just told me that 3 days ago?

Your help has been gratefully appreciated.
New Member
zveta_asenova
Posts: 1
Registered: ‎05-06-2014
Message 5 of 8 (198 Views)

Re: Product key failure

05-06-2014 07:16 AM in reply to: harry.wilson

Hello Harry, how about when the download won`t take the product key that was sent with my serial number and this is new download, not renewal.
Thanks!

Community Manager
jessica.t
Posts: 1,445
Registered: ‎02-28-2012
Message 6 of 8 (172 Views)

Re: Product key failure

05-06-2014 10:48 AM in reply to: zveta_asenova

Hello @zveta_asenova,

 

Do you have any other Autodesk products installed on your computer?

Which product and version are you trying to activate?

And if you could please confirm the product key you are trying to use that would also be very helpful.

 

Thank you!



Jessica Thrasher
Member
ZWBreco203
Posts: 4
Registered: ‎06-23-2014
Message 7 of 8 (133 Views)

Re: Product key failure

06-23-2014 12:31 PM in reply to: jessica.t

Jessica,

i am trying to install LT 2015 and it is telling me wrong product key. i am using product key 057G1.

Community Manager
jessica.t
Posts: 1,445
Registered: ‎02-28-2012
Message 8 of 8 (93 Views)

Re: Product key failure

06-30-2014 11:00 AM in reply to: ZWBreco203

Hi @ZWBreco203,

 

Do you have any other Autodesk products installed on your machine? Sometimes old licensing gets pulled in to new activations. Also, typing in the product key often helps instead of copying and pasting it.

 

Also, I didn't find an AutoCAD LT registered under your email address. Are you sure you've got the correct product / version downloaded? It happens more often than you think :smileyhappy: Thanks!



Jessica Thrasher
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