Installation & Licensing

Installation & Licensing

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New Member
macadindangsd
Posts: 1
Registered: ‎06-19-2012
Message 1 of 6 (1,292 Views)

Product Key Does Not Work

1292 Views, 5 Replies
06-19-2012 12:51 AM

After putting the product key in the appropriate box of the installation process, a red 'x' mark appears on the right side of the box and the 'next' button does not lighten and therefore the process does not proceed further.

Community Manager
camilo.lemos
Posts: 1,209
Registered: ‎09-28-2011
Message 2 of 6 (1,286 Views)

Re: Product Key Does Not Work

06-19-2012 01:46 AM in reply to: macadindangsd

Hi macadindangsd and welcome to our community:smileyhappy:

Feel free to come to us whenever you have a question about your Autodesk products and services.

 

Now, on to the answer for your issue: 

Have a look at this solution right here to check if you are using the correct product key for your version of the software. If this does not solve your issue, please send me your serial number via private message (click on my screen name camilo.lemos and then on Send Private Message).

 

If this post answers your question completely, please hit the Accept as Solution button to help your fellow community members find this solution.



Camilo Lemos
New Member
colouredglass198774
Posts: 1
Registered: ‎10-11-2012
Message 3 of 6 (1,168 Views)

Re: Product Key Does Not Work

10-11-2012 07:16 AM in reply to: macadindangsd

Hello Mr.. camilo.lemos

 

I actually have the same problem with my product key number and I checked that it was the right one but it does not work,

I think my problem is different a bit because at first it showed a green tick indicating the key num. is correct but then, when I continued to the next step of installation  I faced a problem with the disc space and so I had to do some disc cleaning and then return to that same install window to find the key product not working!! while the serial is ok..I also faced a problem when installation ( I don't exactly know before or after inserting the key num.) I had a window appearing on my screen indicating that the program could not read my PC graphics or something like that)..

 

I would appreciate it very much if you would tell me how can I fix that...

 

thanks

Community Manager
camilo.lemos
Posts: 1,209
Registered: ‎09-28-2011
Message 4 of 6 (1,163 Views)

Re: Product Key Does Not Work

10-11-2012 07:24 AM in reply to: colouredglass198774

Hi colouredglass198774 and welcome to our community!

Thanks for contacting me about this.

Can you please send me your serial number and product key via private message (click on my screenname camilo.lemos and then on Send Private Message)? 

I'll have a look at your issue asap:smileyhappy:

Thanks!



Camilo Lemos
New Member
derlyn_bhesty
Posts: 1
Registered: ‎06-26-2013
Message 5 of 6 (933 Views)

Re: Product Key Does Not Work

06-26-2013 05:30 AM in reply to: macadindangsd

the serial number is being accepted but the product key does not.there's a red mark that apeears by the right side of it.what's the matter with it?

New Member
amelia09
Posts: 2
Registered: ‎10-11-2014
Message 6 of 6 (126 Views)

Re: Product Key Does Not Work

10-11-2014 05:47 PM in reply to: camilo.lemos
Thank you! The link for the solution worked for me.
It seems that the product key which is sent to my e-mail is wrong. And when I checked my account just like the instruction said, it's different from what's in my e-mail. Then I tried the key here, it definitely works.
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