product key and serial number

[hekawai]

I ordered a Sketchbook pro7 two days ago, but never received the confirmation email. Would someone send it to me, please. Order number 9663084036

[MimiMoore]

I have a similar problem - I received the confirmation mail, but no e-mail with serial key. Order #9322764559.

[joane.bonghanoy]

Hi @hekawai and @MimiMoore,

I am looking into these orders and will get back to you via email once resolved. 

[infomm]

I've the same problem, order number 9339235159

Never received the confirmation email with serial key.

[camilo.lemos]

Hi @infomm and welcome to the Autodesk Community!

I have sent you a Private Message here in the community containing your product serial number. 

Please, click on the envelope icon at the top of the screen to read my message.

[hekawai]

Thanks. I appreciate your attention. Looking forward for your email.

[MimiMoore]

Hi, I didn't receive any serial yet. How long should I wait? 

[MimiMoore]

Solved, thanks! 

[hekawai]

The problem was solved. Thanks.