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New Member
svelez
Posts: 2
Registered: ‎11-08-2012
Message 1 of 6 (11,540 Views)

Problems with Maya 2013 reinstallation

11540 Views, 5 Replies
11-16-2012 08:14 AM

I recently unistalled my Maya 2013 Student Edition. I even did it the way Autodesk wants you too from these steps: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617 

 

HOWEVER, now I want to reinstall it and it keeps telling me that Maya itself is still installed and I can only install the stuff that comes with it. Now when I search my computer it tells me that Maya cannot be found and says I need to locate this file: C:\Autodesk\WI\Autodesk Maya 2013\x64\Maya\Maya2013.cab

 

Is there any way I can get help on this matter so I can have Maya 2013 up and running again. Or is it possible to send me just that file to install into my system so it can read it?

 

Thanks.

*Expert Elite*
TravisNave
Posts: 10,149
Registered: ‎01-14-2005
Message 2 of 6 (11,500 Views)

Re: Problems with Maya 2013 reinstallation

11-19-2012 10:01 AM in reply to: svelez

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Product Support
dembkod
Posts: 509
Registered: ‎05-26-2010
Message 3 of 6 (11,491 Views)

Re: Problems with Maya 2013 reinstallation

11-19-2012 01:21 PM in reply to: svelez

svelez,

Hello. You may be having problems with one particular key. Can you delete this key and try to install:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\EC4807CF09050774B8B5AC135225F6D0

 

Thank you for taking part in our community!

 

David Dembkoski

 ADSK_logo_S_black_web.png

Product Support Specialist

Autodesk Product Support



David Dembkoski
New Member
svelez
Posts: 2
Registered: ‎11-08-2012
Message 4 of 6 (11,474 Views)

Re: Problems with Maya 2013 reinstallation

11-20-2012 12:07 PM in reply to: dembkod

Ok. Thanks.

 Well I was able to get it installed but now I get an error saying;

"maya.exe" This application was unable to start correctly (0xc000007b). Click OK to close the application.

So I am still unable to use it. How can I fix this.

Product Support
dembkod
Posts: 509
Registered: ‎05-26-2010
Message 5 of 6 (11,469 Views)

Re: Problems with Maya 2013 reinstallation

11-20-2012 12:15 PM in reply to: svelez

svelez,

Hello. This could be a corrupt Direct X component.,

http://forums.autodesk.com/t5/Installation-Licensing/Problems-with-Maya-2013-reinstallation/m-p/3706...

http://community.softimage.com/forum/autodesk-3ds-max/autodesk-3ds-max--3ds-max-design-2011/max-2011...

Next, you could uninstall the program and reinstall. I know you already uninstalled manually, but sometimes a clean uninstall process through the Control Panel works wonders. 

Thank you for taking part in our community!

 

David Dembkoski

 ADSK_logo_S_black_web.png

Product Support Specialist

Autodesk Product Support



David Dembkoski
New Member
KumarShanu1997
Posts: 1
Registered: ‎11-20-2013
Message 6 of 6 (9,982 Views)

Re: Problems with Maya 2013 reinstallation

11-20-2013 07:24 AM in reply to: dembkod

shows crc extraction failed maya2013.cab

and during actual installation reports cannot find maya 2013.cab download a fresh copy and retry 

i have downloaded all the copies all fresh from maya 2011 to 2013 but similar message like "cannot find maya20xx.cab"

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