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jelmargerritsen
Posts: 4
Registered: ‎06-13-2013
Message 1 of 7 (2,865 Views)

Problems with installing Autodesk 3ds Max 2014 64- bit

2865 Views, 6 Replies
06-13-2013 09:27 AM

I'm using a student license, i'm on Windows 7 Professional 64- bit.

Whenever i try to install 3ds Max, I get this error halfway through the installation, when it is at 3ds Max:

 

"There is a problem with this windows installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor."

 

The installation finishes, but it says 3ds Max failed, aswell as the other programs. A few do get installed, such as the SDK and the Essential skills video's. Also, there are files in the 3ds Max output folder but when i try to run the 3dsmax.exe, i get the 0x0000007 error, which leads me to think that the installation was indeed not completed.

I then use Microsoft Fix It to remove 3ds Max, but whenever i try again i get the same error.

Any help would be appreciated. The logs are attached.

 

Regards,

Jelmar Gerritsen

*Expert Elite*
TravisNave
Posts: 10,280
Registered: ‎01-14-2005
Message 2 of 7 (2,860 Views)

Re: Problems with installing Autodesk 3ds Max 2014 64- bit

06-13-2013 09:57 AM in reply to: jelmargerritsen

Odd thing I noticed is that your install files seem to be located on your C:\ drive under \Program Files.  And you are installing to D:\.

 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Member
jelmargerritsen
Posts: 4
Registered: ‎06-13-2013
Message 3 of 7 (2,853 Views)

Re: Problems with installing Autodesk 3ds Max 2014 64- bit

06-13-2013 10:39 AM in reply to: jelmargerritsen
I tried something new. Before that i installed onto C:\program files and program files (x86), but that didn't work either.

*Expert Elite*
TravisNave
Posts: 10,280
Registered: ‎01-14-2005
Message 4 of 7 (2,847 Views)

Re: Problems with installing Autodesk 3ds Max 2014 64- bit

06-13-2013 11:24 AM in reply to: jelmargerritsen

I see.

 

You know, I am required to state the obvious here:

 

1.  Make sure you user has local admin rights.

2.  Make sure UAC is off.

3.  Make sure anti-virus is disabled.

 

Also check your %TEMP% folder for the other Max installation log.  Should be larger and have a bunch of info in it.

 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Member
jelmargerritsen
Posts: 4
Registered: ‎06-13-2013
Message 5 of 7 (2,837 Views)

Re: Problems with installing Autodesk 3ds Max 2014 64- bit

06-13-2013 12:40 PM in reply to: jelmargerritsen
Anti-virus is disabled, UAC is off and I'm admin.
I tried attaching the bigger log before, but it said it was too big. Will try again tomorrow.
*Expert Elite*
TravisNave
Posts: 10,280
Registered: ‎01-14-2005
Message 6 of 7 (2,832 Views)

Re: Problems with installing Autodesk 3ds Max 2014 64- bit

06-13-2013 01:56 PM in reply to: jelmargerritsen
Zip it.
Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Member
jelmargerritsen
Posts: 4
Registered: ‎06-13-2013
Message 7 of 7 (2,821 Views)

Re: Problems with installing Autodesk 3ds Max 2014 64- bit

06-14-2013 02:05 AM in reply to: TravisNave

The .zip file is still too big, so i uploaded it to Google Drive. Link here.

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