Installation & Licensing

Installation & Licensing

Reply
Member
5 Posts
0 Kudos
Registered: ‎09-11-2011
Post 1 of 9

Problem with license: License is not obtained

1589 Views, 8 Replies
09-11-2011 03:18 PM

Hi Everyone.

I have a problem with license. I looked for on this forum solution for my problem but none of them do not work for me.

So, who may help me? I have license key and it is correct but when I'm running Maya unfortunately it does not work... and I see these windows on image.problem.jpg

Product Support
1,517 Posts
115 Kudos
Registered: ‎06-18-2008
Post 2 of 9

Re: Problem with license: License is not obtained

09-11-2011 06:03 PM in reply to: naighouth
This is a generic licensing message. The answer depends if you are running a Standalone or a Network version of the software.


David Lau
Member
5 Posts
0 Kudos
Registered: ‎09-11-2011
Post 3 of 9

Re: Problem with license: License is not obtained

09-11-2011 11:46 PM in reply to: david.lau

I'm running a standalone version of the software.

Product Support
1,517 Posts
115 Kudos
Registered: ‎06-18-2008
Post 4 of 9

Re: Problem with license: License is not obtained

09-12-2011 06:50 AM in reply to: naighouth

Please backup the following files/folders  then delete them so that activtion can reset again.

 

Windows Vista/Windows 7
 

C:\ProgramData\Autodesk\Adlm

C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data

C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data_backup.001



David Lau
Member
5 Posts
0 Kudos
Registered: ‎09-11-2011
Post 5 of 9

Re: Problem with license: License is not obtained

09-12-2011 07:52 AM in reply to: naighouth
It can be strange, but I do not have these files, I have only this folder and after delete it, nothing happend...

Should I reinstall the software?
Product Support
1,517 Posts
115 Kudos
Registered: ‎06-18-2008
Post 6 of 9

Re: Problem with license: License is not obtained

09-12-2011 08:23 AM in reply to: naighouth

I would uinstall & reinstall the software.



David Lau
Member
5 Posts
0 Kudos
Registered: ‎09-11-2011
Post 7 of 9

Re: Problem with license: License is not obtained

09-12-2011 03:47 PM in reply to: david.lau

I was uninstalled and reinstalled the software, and... Still the same... I do not have these files and I receive the same message. Could you write down here at the points what I have to do with it?

Member
5 Posts
0 Kudos
Registered: ‎09-11-2011
Post 8 of 9

Re: Problem with license: License is not obtained

09-18-2011 02:01 PM in reply to: naighouth

So... Could anyone help me ? 

It's very important for me... 

Product Support
1,517 Posts
115 Kudos
Registered: ‎06-18-2008
Post 9 of 9

Re: Problem with license: License is not obtained

09-18-2011 04:28 PM in reply to: naighouth
Please send me your contact info via forum email with your serial number. It is the letter icon beside you login handle. I will log a goodwill case for you.


David Lau
Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Announcements
Are you interested in helping shape the future of the Autodesk Community? To participate in this brief usability study, please click here. Your time and input is greatly appreciated!