Installation & Licensing

Installation & Licensing

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Member
naighouth
Posts: 5
Registered: ‎09-11-2011
Message 1 of 9 (1,562 Views)

Problem with license: License is not obtained

1562 Views, 8 Replies
09-11-2011 03:18 PM

Hi Everyone.

I have a problem with license. I looked for on this forum solution for my problem but none of them do not work for me.

So, who may help me? I have license key and it is correct but when I'm running Maya unfortunately it does not work... and I see these windows on image.problem.jpg

Product Support
david.lau
Posts: 1,364
Registered: ‎06-18-2008
Message 2 of 9 (1,555 Views)

Re: Problem with license: License is not obtained

09-11-2011 06:03 PM in reply to: naighouth
This is a generic licensing message. The answer depends if you are running a Standalone or a Network version of the software.


David Lau
Member
naighouth
Posts: 5
Registered: ‎09-11-2011
Message 3 of 9 (1,550 Views)

Re: Problem with license: License is not obtained

09-11-2011 11:46 PM in reply to: david.lau

I'm running a standalone version of the software.

Product Support
david.lau
Posts: 1,364
Registered: ‎06-18-2008
Message 4 of 9 (1,530 Views)

Re: Problem with license: License is not obtained

09-12-2011 06:50 AM in reply to: naighouth

Please backup the following files/folders  then delete them so that activtion can reset again.

 

Windows Vista/Windows 7
 

C:\ProgramData\Autodesk\Adlm

C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data

C:\ProgramData\FLEXnet\adskflex_00691b00_tsf.data_backup.001



David Lau
Member
naighouth
Posts: 5
Registered: ‎09-11-2011
Message 5 of 9 (1,524 Views)

Re: Problem with license: License is not obtained

09-12-2011 07:52 AM in reply to: naighouth
It can be strange, but I do not have these files, I have only this folder and after delete it, nothing happend...

Should I reinstall the software?
Product Support
david.lau
Posts: 1,364
Registered: ‎06-18-2008
Message 6 of 9 (1,519 Views)

Re: Problem with license: License is not obtained

09-12-2011 08:23 AM in reply to: naighouth

I would uinstall & reinstall the software.



David Lau
Member
naighouth
Posts: 5
Registered: ‎09-11-2011
Message 7 of 9 (1,496 Views)

Re: Problem with license: License is not obtained

09-12-2011 03:47 PM in reply to: david.lau

I was uninstalled and reinstalled the software, and... Still the same... I do not have these files and I receive the same message. Could you write down here at the points what I have to do with it?

Member
naighouth
Posts: 5
Registered: ‎09-11-2011
Message 8 of 9 (1,459 Views)

Re: Problem with license: License is not obtained

09-18-2011 02:01 PM in reply to: naighouth

So... Could anyone help me ? 

It's very important for me... 

Product Support
david.lau
Posts: 1,364
Registered: ‎06-18-2008
Message 9 of 9 (1,456 Views)

Re: Problem with license: License is not obtained

09-18-2011 04:28 PM in reply to: naighouth
Please send me your contact info via forum email with your serial number. It is the letter icon beside you login handle. I will log a goodwill case for you.


David Lau
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