Installation & Licensing

Installation & Licensing

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New Member
lukasz.cyran
Posts: 1
Registered: ‎10-14-2012
Message 31 of 228 (2,467 Views)

Re: Problem with activation (error activation) error (400)

10-14-2012 02:08 AM in reply to: p3pis89

Hello,

 

When I try to activate the AutoCAD 2013 I got the exact same 400 error. I have student license too. Can you help me with activation?

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 32 of 228 (2,450 Views)

Re: Problem with activation (error activation) error (400)

10-14-2012 07:50 PM in reply to: lukasz.cyran

Hi lukasz.cyran:

 

For activation issue, please contact our Registration and Activation Team for assistance. Please make sure to provide the following information:

 

Serial Number:

Product Name:

Product Version:

Request Code:

 

For steps on to retrieve your request code, please click here.

 

Have a nice day!

 

Best Regards,



Arlin Bibat
New Member
migue_machuca
Posts: 1
Registered: ‎10-29-2012
Message 33 of 228 (2,376 Views)

Re: Problem with activation (error activation) error (400)

10-29-2012 03:31 AM in reply to: arlinpega.bibat

Hi,

I have the same problem as all of  these people the difference is that I had downloaded Autocad 2012 64 bit version and also I have a student license.

 

Please help me!,

 

Migue 

Customer Service
simona.golisciano
Posts: 99
Registered: ‎03-22-2011
Message 34 of 228 (2,366 Views)

Re: Problem with activation (error activation) error (400)

10-29-2012 03:47 AM in reply to: migue_machuca

Hi Migue,

 

Welcome to our forum.

 

I'll help you get an activation code. I need you to send me your serial number and request code by Private Message. To do so, please click on my profile name (simona.golisciano) and then "Send this user a private message".

 



Simona Golisciano
New Member
ligosio15
Posts: 1
Registered: ‎11-02-2012
Message 35 of 228 (2,324 Views)

Re: Problem with activation (error activation) error (400)

11-02-2012 03:27 AM in reply to: simona.golisciano

Hi,

same problem, autocad 2013, error 400, student license ! 

 

Can you help me ? :smileyhappy:

 

Krzysztof

Community Manager
philip.s
Posts: 2,440
Registered: ‎09-27-2011
Message 36 of 228 (2,315 Views)

Re: Problem with activation (error activation) error (400)

11-02-2012 03:10 PM in reply to: ligosio15

Hello Krzysztof,

 

Error 400's typically require a manually generated activation code to resolve the issue. Can you send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number and product request code.

 

Please note that for future assistance you can also contact our Registration and Activation group directly for troubleshooting assistance.



Philip Schmelzer
New Member
cedric.thomas
Posts: 1
Registered: ‎11-03-2012
Message 37 of 228 (2,304 Views)

Re: Problem with activation (error activation) error (400)

11-03-2012 12:18 PM in reply to: p3pis89

why isnt there options to email or why isnt there a number you can call this is the dumbest thing i've ever experienced your customer service is a discussion board really? and this is the service people pay money for? this is what we go to school and study to supposr the use of a program that is made by people that have no considration for other people's time even though they may so much money from the individuals that use their services. there must be another program these schools can use that comes with a better supporting cast, because this is rediculous

Community Manager
philip.s
Posts: 2,440
Registered: ‎09-27-2011
Message 38 of 228 (2,289 Views)

Re: Problem with activation (error activation) error (400)

11-04-2012 02:09 PM in reply to: cedric.thomas

Hi Cedric,

 

We actually have multiple customer support options that cover numerous avenues (details below). The free Discussion Forums are a community based platform where peer to peer support is the driving factor, however we also monitor and reply on various boards, especially for these license / account specific inquiries that a community member would not be able to assist with. 

 

In regards to the support options, as a member of the Education Community you are entitled to support via this web form. Our Registration and Activation team can also be reached via this web form or through the following phone #'s.

 

Americas: (800) 551-1490

Europe / Middle East / Africa: 41.32.723.9595

Asia / Pacific: 65.6735.5688

 

We offer 24X5 support on Twitter @AutodeskCare, and our main Customer Support group can be reached via live chat or webform by progressing through the various levels of the relevant Contact Us page.

 

Is there anything that we can help you out with here and now?



Philip Schmelzer
New Member
alexpavl1
Posts: 1
Registered: ‎11-09-2012
Message 39 of 228 (2,222 Views)

Re: Problem with activation (error activation) error (400)

11-09-2012 12:21 PM in reply to: p3pis89

I had the same problem with educational license so I decided to unistall the product and reinstall it. After reinstallation it doesn't start and I can't do my job and when I start License Transfer Utility I cannot sign in because of an error 400. The exact message is: Your online activation request has returned an error (400) which is not allowing your request to be processed using our automated systems. Could you please help me?

Community Manager
philip.s
Posts: 2,440
Registered: ‎09-27-2011
Message 40 of 228 (2,218 Views)

Re: Problem with activation (error activation) error (400)

11-09-2012 01:20 PM in reply to: alexpavl1

I can help out with that Alexandros!

 

As your AutoCAD license was never activated or exported, the LTU would be useless in this case as there's nothing to import back into your machine.

 

When you say the program doesn't start, does it crash or error out? Are you able to get into the activation screen? If so can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number and product request code.

 

If not, then I would recommend performing a clean uninstall and starting over.



Philip Schmelzer
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