Installation & Licensing

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Member
klausco
Posts: 4
Registered: ‎11-13-2012
Message 1 of 10 (3,051 Views)

Problem whit installation of Autodesk Material Library 2013 - Low Resolution

3051 Views, 9 Replies
11-13-2012 08:05 AM

Hi,

I have tried to install AutoCAD 2013, but when the setup install Autodesk Material Library 2013 - Low Resolution the installation fail.

 

 I'm running Windows 7 Pro 64-bit, I am admnistrator and I receive the following in the installation log file:

 

2012/11/8:16:24:11 Utente UTENTE-PC === Setup started on UTENTE-PC by Utente ===
2012/11/8:16:24:11 Utente UTENTE-PC Launch
2012/11/8:16:24:12 Utente UTENTE-PC PageOpen LaunchDialog
2012/11/8:16:24:23 Utente UTENTE-PC PageOpen LicenseDialog
2012/11/8:16:24:23 Utente UTENTE-PC PageOpen ProductSelectionDialog2
2012/11/8:16:24:27 Utente UTENTE-PC PageOpen LicenseDialog
2012/11/8:16:24:27 Utente UTENTE-PC PageOpen LaunchDialog
2012/11/8:16:24:28 Utente UTENTE-PC PageOpen LicenseDialog
2012/11/8:16:24:30 Utente UTENTE-PC PageOpen ProductInfoDialog
2012/11/8:16:24:46 Utente UTENTE-PC PageOpen ProductSelectionDialog2
2012/11/8:16:35:36 Utente UTENTE-PC PageOpen FullProgressDialog
2012/11/8:16:35:36 Utente UTENTE-PC Installing DirectX Runtime: D:\3rdParty\DirectX\DXSETUP.exe /silent
2012/11/8:16:35:53 Utente UTENTE-PC Install DirectX Runtime Succeeded
2012/11/8:16:35:54 Utente UTENTE-PC Installing Autodesk Material Library 2013: ADSK_EULA_STATUS=#1 MUILANG=it-it ADSK_SOURCE_ROOT="D:\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1 TRANSFORMS="C:\Users\Utente\AppData\Local\Temp\_AI69B0.tmp\Media.mst"

2012/11/8:16:36:05 Utente UTENTE-PC Install Autodesk Material Library 2013 Succeeded
2012/11/8:16:36:06 Utente UTENTE-PC Installing Autodesk Material Library 2013 - Low Resolution: ADSK_EULA_STATUS=#1 MUILANG=it-it ADSK_SOURCE_ROOT="D:\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1 TRANSFORMS="C:\Users\Utente\AppData\Local\Temp\_AI69B0.tmp\Media.mst"

2012/11/8:16:39:36 Utente UTENTE-PC Install Autodesk Material Library 2013 - Low Resolution Failed Installation aborted, Result=1603
2012/11/8:16:39:44 Utente UTENTE-PC Rollback Autodesk Material Library 2013 Succeeded
2012/11/8:16:39:44 Utente UTENTE-PC Rollback DirectX Runtime Failed Failure is ignored, Result=1619

 

Thanks,

Product Support
asburyj
Posts: 487
Registered: ‎08-26-2008
Message 2 of 10 (3,034 Views)

Re: Problem whit installation of Autodesk Material Library 2013 - Low Resolution

11-13-2012 03:06 PM in reply to: klausco

Hi there,

 

Go ahead and try installing the libraries on thier own by running the MSI files directly and see if they will install that way. If you downloaded the installer they should be in the below directories

 

C:\Autodesk\AutoCAD_2013_English_Win_32-64bit\Content\ADSKMaterials\2013\CM\MaterialLibrary2013.msi

C:\Autodesk\AutoCAD_2013_English_Win_32-64bit\Content\ADSKMaterials\2013\ILB\BaseImageLibrary2013.msi

 

If you are installing from a disc the folders are basicly the same but you will need to expore into your DVD drive and find them 

 

Once you have run both MSIs and have installed all the libraries try installing AutoCAD again. 



Jeffry Asbury
Member
klausco
Posts: 4
Registered: ‎11-13-2012
Message 3 of 10 (3,013 Views)

Re: Problem whit installation of Autodesk Material Library 2013 - Low Resolution

11-14-2012 02:31 PM in reply to: klausco

Hi,

I have installed MaterialLibrary2013.msi with success, but when I instaln BaseImageLibrary2013.msi I get an error: "The library could not be installed/uninstalled. Please exit all running application and try again".

 

I have disabled antivirus realtime guard,  I have closed many processess, but  BaseImageLibrary2013.msi installation still fails.

 

 

Product Support
asburyj
Posts: 487
Registered: ‎08-26-2008
Message 4 of 10 (2,994 Views)

Re: Problem whit installation of Autodesk Material Library 2013 - Low Resolution

11-15-2012 09:46 AM in reply to: klausco

When you look on your programs and features control panel does an entry already exist for the Autodesk material library Base resolution library 2013? If so please try and uninstall it and re-install from the MSI.



Jeffry Asbury
Member
klausco
Posts: 4
Registered: ‎11-13-2012
Message 5 of 10 (2,914 Views)

Re: Problem whit installation of Autodesk Material Library 2013 - Low Resolution

12-04-2012 12:08 AM in reply to: asburyj

Asbury, you are great!!!

 

I finally installed autocad.

Now I have another problem, when I launch AutoCAD, it opens for a moment and then it crashes.

 

Attacched two files, Report.txt with error report and event_log.txt whit windows event log.

 

Thanks,
Product Support
asburyj
Posts: 487
Registered: ‎08-26-2008
Message 6 of 10 (2,901 Views)

Re: Problem whit installation of Autodesk Material Library 2013 - Low Resolution

12-04-2012 08:20 AM in reply to: klausco

I'm sorry to hear you are still having trouble. I can't pinpoint the cause of your crash from that even log but I would suggest you try the following steps.

 

1.) Update your video card driver to the latest version available from your video card manufacturer.

2. )In your programs and features control panel repair your installation of microsoft .net framework 4.0 client and extended

 

3.) Try to reset your AutoCAD settings using the reset settings to default tool (http://upandready.typepad.com/up_and_ready/2012/07/the-easiest-way-to-reset-autocad.html) 



Jeffry Asbury
Member
klausco
Posts: 4
Registered: ‎11-13-2012
Message 7 of 10 (2,887 Views)

Autocad LT 2013 crash

12-04-2012 01:48 PM in reply to: klausco

I did the steps you suggested, but the problem remains.

When I run autocad, after loading everything, it closes.

If I open a file, it opens but when you see the menu bar, the program closes.

 

How can I check if my graphics card is incompatible??

 

Help me !!!!

 

 

Product Support
asburyj
Posts: 487
Registered: ‎08-26-2008
Message 8 of 10 (2,884 Views)

Re: Autocad LT 2013 crash

12-04-2012 01:54 PM in reply to: klausco

The list of hardware tested and certified by Autodesk can be found at the below site.

 

http://usa.autodesk.com/adsk/servlet/syscert?id=18844534&siteID=123112

 

 



Jeffry Asbury
New Member
lud.sodomaco
Posts: 1
Registered: ‎03-15-2014
Message 9 of 10 (595 Views)

Re: Problem whit installation of Autodesk Material Library 2013 - Low Resolution

03-15-2014 04:30 PM in reply to: asburyj

Hi, i've had the same problem but with 3ds... when i try to delete the base resolution Image library 2014 an error says "The library could not be installed/unistalled. Please exit all running applications and try again"... i also tried to repair it unsuccesfully and after unistall from the original folder. I thins it's linked to AutoCAD 2014 although i'm trying to install 3ds 2013.

What can I do?

Thank you 

Product Support
asburyj
Posts: 487
Registered: ‎08-26-2008
Message 10 of 10 (574 Views)

Re: Problem whit installation of Autodesk Material Library 2013 - Low Resolution

03-17-2014 10:11 AM in reply to: lud.sodomaco

Can you post the setup log from your install so we can see exactly where it is failing?



Jeffry Asbury
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