Installation & Licensing

Installation & Licensing

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Active Member
aldosa
Posts: 7
Registered: ‎06-25-2012
Message 1 of 8 (5,027 Views)

Problem w 3ds max 2013 activate - the software license check out ... Error 25

5027 Views, 7 Replies
06-25-2012 01:13 PM

Hello,

 

I downloaded and installed 3dsmax 2013 with a valid serial number and product key. I had previously installed Maya 2012 and that program is working fine on the same computer.

 

The install of 3ds is successful, but when I try to run the program it tells me "The software license check out failed. Error 25".

 

I'm running Windows 7 home premium on an i3 laptop. Your help would be very much appreciated.

 

 

Community Manager
philip.s
Posts: 2,669
Registered: ‎09-27-2011
Message 2 of 8 (5,017 Views)

Re: Problem w 3ds max 2013 activate - the software license check out ... Error 2

06-25-2012 02:46 PM in reply to: aldosa

aldosa,

 

Have you tried looking at the solution listed here?



Philip Schmelzer
Active Member
aldosa
Posts: 7
Registered: ‎06-25-2012
Message 3 of 8 (4,998 Views)

Re: Problem w 3ds max 2013 activate - the software license check out ... Error 2

06-26-2012 01:46 PM in reply to: aldosa

Certainly. there's no "programdata" directory on my system. Regarding the "all users" folder, windows 7 does not use such a folder. I looked for .pit files and found several, but not in the places indicated. Since I have Maya working I don't want to mess that up by erasing the wrong file.

 

I have Maya 2012 and 3ds 2013 running side by side, is that simply not supported?

 

A step by step would help me out a lot. I'm sure I'm not the only one with this problem. No reply from autodesk support.


Thank you.

*Expert Elite*
DarrenP
Posts: 7,660
Registered: ‎09-13-2007
Message 4 of 8 (4,995 Views)

Re: Problem w 3ds max 2013 activate - the software license check out ... Error 2

06-26-2012 01:50 PM in reply to: aldosa

the program data folder is a hidden windows folder

http://www.sevenforums.com/tutorials/394-hidden-files-folders-show-hide.html

Active Member
aldosa
Posts: 7
Registered: ‎06-25-2012
Message 5 of 8 (4,994 Views)

Re: Problem w 3ds max 2013 activate - the software license check out ... Error 2

06-26-2012 01:53 PM in reply to: aldosa

Actually I did get a response from support to this article: 

 

http://forums.autodesk.com/t5/Installation-Licensing/The-software-license-check-out-failed-Error-25/...

 

which was equally unhelpful since none of the reference files are in my system. Thanks

Active Member
aldosa
Posts: 7
Registered: ‎06-25-2012
Message 6 of 8 (4,993 Views)

Re: Problem w 3ds max 2013 activate - the software license check out ... Error 2

06-26-2012 01:54 PM in reply to: DarrenP

Thanks. I just saw this. I'll give it a try.

Active Member
aldosa
Posts: 7
Registered: ‎06-25-2012
Message 7 of 8 (4,989 Views)

Re: Problem w 3ds max 2013 activate - the software license check out ... Error 2

06-26-2012 02:00 PM in reply to: DarrenP

Thank you for that tip. Removed the files. Same behavior on program startup.

Active Member
aldosa
Posts: 7
Registered: ‎06-25-2012
Message 8 of 8 (4,984 Views)

Re: Problem w 3ds max 2013 activate - the software license check out ... Error 2

06-26-2012 02:23 PM in reply to: aldosa

Deleting the files reset my maya license but didn't affect the 3ds program. Bummer.

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