Problem to install

[lena.maijanen]

Hi!

I tried to install 3 dsMax to my new computer because my old computer didnt work well with the program 3 ds Max.

I am a student at the Linneuniversietet in Växjö.

Please help me I have an error occured some produkt failed to install.

I can not work at all with my homework.

What can I do?

Best Regards

Lena Maijanen

[lena.maijanen]

Autodesk 3ds Max 2017 Failed Thiis error occures in the view of my installation log file.

2016/10/19:21:48:27 lenam DESKTOP-F7DU3EF === Setup started on DESKTOP-F7DU3EF by lenam ===
2016/10/19:21:48:27 lenam DESKTOP-F7DU3EF Path_Length: 157
2016/10/19:21:48:27 lenam DESKTOP-F7DU3EF Current Directory C:\Autodesk\Autodesk_3ds_Max_2017_EFGJKPS_Win_64bit_wi_en-US
2016/10/19:21:48:27 lenam DESKTOP-F7DU3EF Launch
2016/10/19:21:48:27 lenam DESKTOP-F7DU3EF CommandLine /akamai /sid a1b3A000009oYTwQAM /skipEULA /url "http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/Autodesk_3ds_Max_2017_EFGJKPS_Win_64bit_w..."
2016/10/19:21:48:27 lenam DESKTOP-F7DU3EF Path_Length: 157
2016/10/19:21:48:27 lenam DESKTOP-F7DU3EF Current Directory C:\Users\lenam\AppData\Local\Temp\_AI85F6.tmp
2016/10/19:21:49:30 lenam DESKTOP-F7DU3EF === Setup ended ===

2016/10/19:21:48:28 lenam DESKTOP-F7DU3EF === Setup started on DESKTOP-F7DU3EF by lenam ===
2016/10/19:21:48:28 lenam DESKTOP-F7DU3EF Path_Length: 157
2016/10/19:21:48:28 lenam DESKTOP-F7DU3EF Current Directory C:\Users\lenam\AppData\Local\Temp\_AI85F6.tmp
2016/10/19:21:48:28 lenam DESKTOP-F7DU3EF Launch
2016/10/19:21:48:54 lenam DESKTOP-F7DU3EF Download Play SETUPMARKER http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/SE...
2016/10/19:21:48:54 lenam DESKTOP-F7DU3EF Download Complete SETUPMARKER http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/SE...
2016/10/19:21:48:54 lenam DESKTOP-F7DU3EF Download Play SETUP_CONFIG http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/SE...
2016/10/19:21:49:30 lenam DESKTOP-F7DU3EF Download Complete SETUP_CONFIG http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/SE...
2016/10/19:21:49:30 lenam DESKTOP-F7DU3EF PageOpen LaunchDialog
2016/10/19:21:49:40 lenam DESKTOP-F7DU3EF PageOpen LicenseDialog
2016/10/19:21:49:40 lenam DESKTOP-F7DU3EF PageOpen ProductInfoDialog
2016/10/19:21:49:40 lenam DESKTOP-F7DU3EF PageOpen ProductSelectionDialog2
2016/10/19:21:49:55 lenam DESKTOP-F7DU3EF PageOpen FullProgressDialog
2016/10/19:21:49:56 lenam DESKTOP-F7DU3EF Download Play STARTMARKER http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/ST...
2016/10/19:21:49:56 lenam DESKTOP-F7DU3EF Download Complete STARTMARKER http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/ST...
2016/10/19:21:49:56 lenam DESKTOP-F7DU3EF Download Play VCREDIST2010SP1X86 http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/VC...
2016/10/19:21:49:58 lenam DESKTOP-F7DU3EF Download Complete VCREDIST2010SP1X86 http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/VC...
2016/10/19:21:49:58 lenam DESKTOP-F7DU3EF Installing Microsoft Visual C++ 2010 SP1 Redistributable (x86): "C:\Autodesk\WI\Autodesk 3ds Max 2017\3rdParty\x86\VCRedist\2010SP1\vcredist_x86.exe" /q /norestart
2016/10/19:21:50:03 lenam DESKTOP-F7DU3EF Install Microsoft Visual C++ 2010 SP1 Redistributable (x86) Succeeded
2016/10/19:21:50:03 lenam DESKTOP-F7DU3EF Download Play VCREDIST2010SP1X64 http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/VC...
2016/10/19:21:50:07 lenam DESKTOP-F7DU3EF Download Complete VCREDIST2010SP1X64 http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/VC...
2016/10/19:21:50:07 lenam DESKTOP-F7DU3EF Installing Microsoft Visual C++ 2010 SP1 Redistributable (x64): "C:\Autodesk\WI\Autodesk 3ds Max 2017\3rdParty\x64\VCRedist\2010SP1\vcredist_x64.exe" /q /norestart
2016/10/19:21:50:11 lenam DESKTOP-F7DU3EF Install Microsoft Visual C++ 2010 SP1 Redistributable (x64) Succeeded
2016/10/19:21:50:12 lenam DESKTOP-F7DU3EF Download Play VCREDIST2012X86 http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/VC...
2016/10/19:21:50:14 lenam DESKTOP-F7DU3EF Download Complete VCREDIST2012X86 http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/VC...
2016/10/19:21:50:14 lenam DESKTOP-F7DU3EF Installing Microsoft Visual C++ 2012 Redistributable (x86): "C:\Autodesk\WI\Autodesk 3ds Max 2017\3rdParty\x86\VCRedist\2012UPD4\vcredist_x86.exe" /install /quiet /norestart
2016/10/19:21:50:15 lenam DESKTOP-F7DU3EF Install Microsoft Visual C++ 2012 Redistributable (x86) Succeeded
2016/10/19:21:50:15 lenam DESKTOP-F7DU3EF Download Play VCREDIST2012X64 http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/VC...
2016/10/19:21:50:18 lenam DESKTOP-F7DU3EF Download Complete VCREDIST2012X64 http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/VC...
2016/10/19:21:50:18 lenam DESKTOP-F7DU3EF Installing Microsoft Visual C++ 2012 Redistributable (x64): "C:\Autodesk\WI\Autodesk 3ds Max 2017\3rdParty\x64\VCRedist\2012UPD4\vcredist_x64.exe" /install /quiet /norestart
2016/10/19:21:50:20 lenam DESKTOP-F7DU3EF Install Microsoft Visual C++ 2012 Redistributable (x64) Succeeded
2016/10/19:21:50:20 lenam DESKTOP-F7DU3EF Download Play VCREDIST2013X86 http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/VC...
2016/10/19:21:50:22 lenam DESKTOP-F7DU3EF Download Complete VCREDIST2013X86 http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/VC...
2016/10/19:21:50:23 lenam DESKTOP-F7DU3EF Installing Microsoft Visual C++ 2013 Redistributable (x86): "C:\Autodesk\WI\Autodesk 3ds Max 2017\3rdParty\x86\VCRedist\2013\vcredist_x86.exe" /q /norestart /l C:\Users\lenam\AppData\Local\Temp\vcredist_x86_2013.log
2016/10/19:21:50:24 lenam DESKTOP-F7DU3EF Install Microsoft Visual C++ 2013 Redistributable (x86) Succeeded
2016/10/19:21:50:24 lenam DESKTOP-F7DU3EF Download Play VCREDIST2013X64 http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/VC...
2016/10/19:21:50:27 lenam DESKTOP-F7DU3EF Download Complete VCREDIST2013X64 http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/VC...
2016/10/19:21:50:27 lenam DESKTOP-F7DU3EF Installing Microsoft Visual C++ 2013 Redistributable (x64): "C:\Autodesk\WI\Autodesk 3ds Max 2017\3rdParty\x64\VCRedist\2013\vcredist_x64.exe" /q /norestart /l C:\Users\lenam\AppData\Local\Temp\vcredist_x64_2013.log
2016/10/19:21:50:28 lenam DESKTOP-F7DU3EF Install Microsoft Visual C++ 2013 Redistributable (x64) Succeeded
2016/10/19:21:50:28 lenam DESKTOP-F7DU3EF Download Play UCRT http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/UC...
2016/10/19:21:50:30 lenam DESKTOP-F7DU3EF Download Complete UCRT http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/UC...
2016/10/19:21:50:30 lenam DESKTOP-F7DU3EF Installing Universal C Runtime (KB3118401): "C:\Autodesk\WI\Autodesk 3ds Max 2017\3rdParty\ucrt\AdUcrtInstaller.exe" /S
2016/10/19:21:50:30 lenam DESKTOP-F7DU3EF Install Universal C Runtime (KB3118401) Succeeded
2016/10/19:21:50:31 lenam DESKTOP-F7DU3EF Download Play VCREDIST2015X86 http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/VC...
2016/10/19:21:50:35 lenam DESKTOP-F7DU3EF Download Complete VCREDIST2015X86 http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/VC...
2016/10/19:21:50:35 lenam DESKTOP-F7DU3EF Installing Microsoft Visual C++ 2015 Redistributable (x86): "C:\Autodesk\WI\Autodesk 3ds Max 2017\3rdParty\x86\VCRedist\2015\vcredist_x86.exe" /install /quiet /norestart
2016/10/19:21:50:37 lenam DESKTOP-F7DU3EF Install Microsoft Visual C++ 2015 Redistributable (x86) Succeeded
2016/10/19:21:50:37 lenam DESKTOP-F7DU3EF Download Play VCREDIST2015X64 http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/VC...
2016/10/19:21:50:42 lenam DESKTOP-F7DU3EF Download Complete VCREDIST2015X64 http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/VC...
2016/10/19:21:50:42 lenam DESKTOP-F7DU3EF Installing Microsoft Visual C++ 2015 Redistributable (x64): "C:\Autodesk\WI\Autodesk 3ds Max 2017\3rdParty\x64\VCRedist\2015\vcredist_x64.exe" /install /quiet /norestart
2016/10/19:21:50:43 lenam DESKTOP-F7DU3EF Install Microsoft Visual C++ 2015 Redistributable (x64) Succeeded
2016/10/19:21:50:44 lenam DESKTOP-F7DU3EF Download Play CM http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/CM...
2016/10/19:21:52:07 lenam DESKTOP-F7DU3EF Download Complete CM http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/CM...
2016/10/19:21:52:07 lenam DESKTOP-F7DU3EF Installing Autodesk® Material Library 2017: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2017" SETUP_PACKAGECODE={8E850B3E-B21A-4790-0664-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES=";;;;" PACKAGEUPI={66E9D963-1A7E-4E18-884F-8F66BCE51125} ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max 2017" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2016/10/19:21:52:21 lenam DESKTOP-F7DU3EF Install Autodesk® Material Library 2017 Succeeded
2016/10/19:21:52:21 lenam DESKTOP-F7DU3EF Download Play CMILB http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/CM...
2016/10/19:21:52:44 lenam DESKTOP-F7DU3EF Download Complete CMILB http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/CM...
2016/10/19:21:52:44 lenam DESKTOP-F7DU3EF Installing Autodesk® Material Library 2017 - Base Image Library: ADSK_EULA_STATUS=#1 MUILANG=en-us SETUP_PACKAGENAME="Autodesk 3ds Max 2017" SETUP_PACKAGECODE={8E850B3E-B21A-4790-0664-7CCB73BD8B3B} SETUP_UNINSTALLKEYS=1 SETUP_ISLANGUAGEPACK=0 SETUP_PRODUCTDEPENDENCIES="{8FB9F735-D64C-4991-8D91-4CDDAB1ABDEE},;;;;" PACKAGEUPI={66E9D963-1A7E-4E18-884F-8F66BCE51125} ADSK_SOURCE_ROOT="C:\Autodesk\WI\Autodesk 3ds Max 2017" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2016/10/19:21:52:50 lenam DESKTOP-F7DU3EF Install Autodesk® Material Library 2017 - Base Image Library Succeeded
2016/10/19:21:52:50 lenam DESKTOP-F7DU3EF Download Play CMILM http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/CM...
2016/10/19:21:56:43 lenam DESKTOP-F7DU3EF Download Aborted CMILM http://efulfillment.autodesk.com/NET17SWDLD/2017/3DSMAX/WI/{AFF5571E-F691-448C-903A-A634A851AA7B}/CM...
2016/10/19:21:56:43 lenam DESKTOP-F7DU3EF Install Autodesk® Material Library 2017 - Medium Resolution Library Failed Download Failed, Installation aborted, Result=1603
2016/10/19:21:56:49 lenam DESKTOP-F7DU3EF Rollback Autodesk® Material Library 2017 - Base Image Library Succeeded
2016/10/19:21:56:59 lenam DESKTOP-F7DU3EF Rollback Autodesk® Material Library 2017 Succeeded

It also didnt install Autodesk Backburner 2017

Autodesk Inventor Server Engine for 3ds max 2017

Autodesk Revit Interoperability for Autodesk 3ds Max 2017

Autodesk Cicil view 2017

NVIDIA mental ray and IRay rendering plugins for 3Ds Max 2017

Autodesktop App

Can anyone Help me?

Best Regards

Lena Maijanen

[Mark.Lancaster · Accepted solution]

@lena.maijanen

Your installation is simply failing due to the method (web installer) you're using.  This method is unreliable and shouldn't be used. 

Download and install per:

1. Access the Autodesk Virtual Agent and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

If you want the full recommended installation steps, click on the installation link in my signature.

However if the installation does fail using this method, please post your installation log file here so we can review it.  Posting info: Sometimes installation log files contain personal information such as your serial #.  Prior to posting your log file please make sure to remove such info.

Good luck on your installation and report back on your progress.

[Alfred.DeFlaminis]

Hello @lena.maijanen,

Did you have better luck after @Mark.Lancaster's advice?  I just wanted to check in and make sure.  Thanks @Mark.Lancaster for being such a valuable member of the community.

Best Regards,

[lena.maijanen]

[cid:5dc71be2-c779-4250-852e-d3ae506a0786][cid:05721e69-b9eb-42d0-bddf-d6a7b8a73efd]

Hello!
I start the program, just as I shall do. Then it stop and do not want to continue to install on the new computer. I will not continue. I have Windows 10 on my new computer and it is a Lenovo. About here the computer stops and get this error message. Se photos I send.
Best Regards.
Lena Maijanen

[Mark.Lancaster]

@lena.maijanen

There are no images or pictures attached.

[lena.maijanen]

Pictures. I have installed Firefox also now. 

[lena.maijanen]

Hi!

I tried to install as you described, too, but it says that the computer does not want to install the program at all.

Thank you for taking the time for helping me.

Best regards

Lena Maijanen

[lena.maijanen]

Thank you soo much. It worked out.

Best Regards

Lena Maijanen

[m_latz]

Please upload the log files (*.log) from your installation, that we can take a look.

These are located at %temp% (Type this into your address bar of your windows explorer)

Update: Ignore if it worked now.

regards

Markus