Installation & Licensing

Installation & Licensing

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Member
Illustrator_AutoCAD
Posts: 3
Registered: ‎07-04-2013
Message 1 of 5 (100 Views)

Problem in License Transfer

100 Views, 4 Replies
07-04-2013 04:34 AM

Hi,

 

I have AutoCAD 2012 installed on my machine. Now I want to install on another machine but when I tried to export the license from my machine it gave me the following error:

 

The Serial number you entered in not valid. Try again (1)

 

 

Can you please help me in transferring the license to other machine? or is it due to the fact that Since Now I have received a copy of AutoCAD 2013 sometime back (which I haven't installed till now) so my AutoCAD 2012 will not work?

 

If that is the case should I install 2013 on new machine and unstall 2012 from my this machine without exporting its license?

Member
Illustrator_AutoCAD
Posts: 3
Registered: ‎07-04-2013
Message 2 of 5 (96 Views)

Re: Problem in License Transfer

07-04-2013 04:48 AM in reply to: Illustrator_AutoCAD

One more problem when we tried to install 2013 on another machine with the serial number mentioned on that CD then also we got the same error.

*Expert Elite*
TravisNave
Posts: 10,283
Registered: ‎01-14-2005
Message 3 of 5 (68 Views)

Re: Problem in License Transfer

07-05-2013 07:35 AM in reply to: Illustrator_AutoCAD

Did your Subscription expire? 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Member
Illustrator_AutoCAD
Posts: 3
Registered: ‎07-04-2013
Message 4 of 5 (54 Views)

Re: Problem in License Transfer

07-07-2013 11:03 PM in reply to: Illustrator_AutoCAD

Thanks a lot Guys.

 

My issue is resolved now. I got a mail from the AutoDesk Customer Support which included the Activation code.


On using that activation code my software has been registered now on the new machine but still on the old machine I am not able to de-activate my 2012 version of AutoDesk. Should I un-install it and which will be equivalent to de-activation.

 

Thanks and Regards,

Raghuveer Singh

Adobe Illustrator Team

*Expert Elite*
TravisNave
Posts: 10,283
Registered: ‎01-14-2005
Message 5 of 5 (50 Views)

Re: Problem in License Transfer

07-08-2013 05:14 AM in reply to: Illustrator_AutoCAD
Yes that is correct. Glad you're up and running.
Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
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