Installation & Licensing

Installation & Licensing

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Active Member
cubswin
Posts: 7
Registered: ‎10-12-2005
Message 1 of 6 (1,464 Views)
Accepted Solution

Out of Disk Space - Infrastructure Design Suite Premium 2014 - C: drive

1464 Views, 5 Replies
04-23-2013 08:34 AM

When installing Infrastructure Design Suite Premium 2014 to the C: drive we get the "Out of Disk Space" error dialog when the dialog reports that there is more than enough space for the installation.  See image.Installation Error.jpg

OK, so the problem got resolved:

Our IT person thought that since we're storing (backing up) My Documents on the server and the SERVER was running out of space (less than 2GB available) then it might cause the installer to hiccup.  After cleaning out My Documents on my machine (thus freeing up space on the server) 3DS Max installed without issue

Valued Contributor
rblalock
Posts: 74
Registered: ‎03-27-2003
Message 2 of 6 (1,460 Views)

Re: Out of Disk Space - Infrastructure Design Suite Premium 2014 - C: drive

04-23-2013 08:56 AM in reply to: cubswin

I am getting the same issue just trying to download the product to a network drive. "Not Enough Disk Space Additional - 1 bytes is required for download to begin."

 

Great stuff. Can't even submit a case in subscription because you are required to pick a Release from drop down menus but none are visible.

*Expert Elite*
DarrenP
Posts: 7,686
Registered: ‎09-13-2007
Message 3 of 6 (1,452 Views)

Re: Out of Disk Space - Infrastructure Design Suite Premium 2014 - C: drive

04-23-2013 09:53 AM in reply to: rblalock
Community Manager
philip.s
Posts: 2,674
Registered: ‎09-27-2011
Message 4 of 6 (1,444 Views)

Re: Out of Disk Space - Infrastructure Design Suite Premium 2014 - C: drive

04-23-2013 10:11 AM in reply to: rblalock

Looks like Darren beat me to the punch here but was also going to recommend cleaning out your temp files :smileyhappy:


rblalock wrote:

Great stuff. Can't even submit a case in subscription because you are required to pick a Release from drop down menus but none are visible.


Richard, were you able to reproduce this issue / inability to submit a support request on multiple web browsers? If so, can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your password or permission to reset so that I can troubleshoot accordingly.



Philip Schmelzer
Active Member
cubswin
Posts: 7
Registered: ‎10-12-2005
Message 5 of 6 (1,433 Views)

Re: Out of Disk Space - Infrastructure Design Suite Premium 2014 - C: drive

04-23-2013 12:12 PM in reply to: DarrenP

Darren - thanks for the answer, but that post doesn't apply to this situation.  I'm not specifying a different drive for the install, as I stated I'm installing to the C: drive as shown in the screen grab.  Even if I had a little house keeping to do, I don't have 279GB of temporary files to clean up.  To be fair, I didn't include the fact that everything else in the suite installed just fine with the exception of 3DS Max.  Any help would be appreciated.

Active Member
cubswin
Posts: 7
Registered: ‎10-12-2005
Message 6 of 6 (1,392 Views)

Re: Out of Disk Space - Infrastructure Design Suite Premium 2014 - C: drive

04-24-2013 09:13 AM in reply to: cubswin

OK, so the problem got resolved:

Our IT person thought that since we're storing (backing up) My Documents on the server and the SERVER was running out of space (less than 2GB available) then it might cause the installer to hiccup.  After cleaning out My Documents on my machine (thus freeing up space on the server) 3DS Max installed without issue

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