Normal Users Can't Start Any Autodesk Product

[Anonymous]

Hello,

I work for a University and it has come to our attention that on our 2008 R2 servers normal users (under the guest or users group) can not start any Autodesk product. When they try to start an Autodesk program (mainly any AutoCAD) an installation is attempted (AutoCAD 2012 Language Pack - English) and eventually errors out.

After noticing this we uninstalled all Autodesk software as completely as possible (Autodesk Sync would not uninstall even though there was no more Autodesk software on the machine). We also uninstalled the anti-virus. We then tried to re-install the Autodesk software but got the same error.

After enabling logging for msi files we noticed that it was trying to access a restricted part of a network store that holds the install files. At this point we again uninstalled all Autodesk software and our AV. We then copied the install files to the local machine and re-installed once more. Still users that are not admins are not able to run the software.

Currently we are getting the following error in the logs:

MSI (s) (F4:B0) [16:02:10:363]: Windows Installer reconfigured the product. Product Name: AutoCAD 2012 Language Pack - English. Product Version: 18.2.51.0. Product Language: 1033. Manufacturer: Autodesk. Reconfiguration success or error status: 1640.

In the past the fix that we used for this problem was to open the program as an admin.  From them on normal users didn't have any troubles using Autodesk Software.

I made sure that the users have full permissions to the folders and reg key mentioned at http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=7281983&linkID=9240617 

Any help would be greatly appriciated.

Thanks.

[TravisNave]

This product is not meant to run on Server 2008 R2.  It needs to be run on a Workstation class OS like Windows XP or Windows 7.  You should not be using Server 2008 to accesst the software in any kind of remote or terminal environment as this violates the license agreement.  The only supported method for network distribution is with a certified Citrix solution.