No Serial Number given for Sketchbook Pro 7

[kronek]

Hello,

I just bought, downloaded and installed SB Pro 7 on my Mac.

There was never any serial number given throughout the order process, nor have I received an email with that info.

I cannot activate/use the software until I enter the Serial Number and Product key...

I have looked everywhere in my account, etc., and there is no record in there of me even purchasing this software.

Very frustrating.

Any suggestions?

[joane.bonghanoy]

Hi @kronek,

I was able to pull up an Order purchased from our Online Store using the Email Address on file.

To validate  that this is your Order, please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with the Order #. If you didn't receive that either, last 4 digits of the credit card used and the shipping address should suffice. 

[kronek]

Thank you.
I purchased an upgrade prior to purchasing the full version, thinking that it would give me a SN and product code right off the bat.
I do not need the upgrade, as now I have the full version.
Can I have a refund for the upgrade?
Thanks,
Keith

[camilo.lemos]

Hi Keith,

Our E-Store team can help you process your refund. 

Click here to go to the E-Store. Once there,  click on Help > I Still Need Help > Contact Customer Service to contact our E-Store support team.

I hope this helps!