Installation & Licensing

Installation & Licensing

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Member
DROCK1627
Posts: 4
Registered: ‎05-08-2012
Message 1 of 5 (571 Views)

no internet connection

571 Views, 4 Replies
05-08-2012 07:03 AM

i use my design review to check the drawings that i am sending to my clients. after many reminders that a new version of design review was available,  i tried to download the new version. it deleted my old version, told me i didnt have an internet connection for the new version, and now i have no design review? every time i try to download it says " no internet connection" even though i clearly have a very good high speed conection. please help me as i really need to get back to work and be able to use design review with my clients

New Member
ben.ella
Posts: 1
Registered: ‎05-09-2012
Message 2 of 5 (560 Views)

Re: no internet connection

05-09-2012 09:59 PM in reply to: DROCK1627

I am haveing EXACLTY the same problem. Can any one help?

Member
DROCK1627
Posts: 4
Registered: ‎05-08-2012
Message 3 of 5 (553 Views)

Re: no internet connection

05-10-2012 08:21 AM in reply to: ben.ella

finally got it solved, on my own of course. Im sure autodesk is sooo busy with more important things. 5 days of requests, and not a single reply from anyone at autodesk. so, go to my computer, control panel, add/remove programs. then find anything with "akmai" (i had 2 items). renove them, go back to autodesk.com and SAVE the file. then close autodesk, go to my computer and double click the SAVED file.

New Member
kcgaiallc
Posts: 2
Registered: ‎12-26-2012
Message 4 of 5 (479 Views)

Re: no internet connection

12-26-2012 03:46 PM in reply to: DROCK1627

I get the same error message after stupidly downloading the new version.

I do not see ANY post form Autodesk

 

How do they get away with such poor support for so long?

Any other comapny would be out of business for such poor service.

 

*Expert Elite*
TravisNave
Posts: 10,626
Registered: ‎01-14-2005
Message 5 of 5 (463 Views)

Re: no internet connection

12-27-2012 07:13 AM in reply to: kcgaiallc

Support is offered thru the Reseller channel.  This is a peer forum.

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