Installation & Licensing

Installation & Licensing

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Active Member
Sabra_IT
Posts: 7
Registered: ‎04-02-2012
Message 1 of 7 (158 Views)

New installation Autocad 2013 will not open on Mac OS X 10.8.5

158 Views, 6 Replies
06-12-2014 02:05 PM
I have downloaded Autocad 2013 from the link provided by tech support and it will not open. It will bounce on the dock then show the splash screen and shut down. I have paid for a license and it will not open and I am unable to use. Can anyone provide a solution or version that will open?
Community Manager
jessica.t
Posts: 1,876
Registered: ‎02-28-2012
Message 2 of 7 (146 Views)

Re: New installation Autocad 2013 will not open on Mac OS X 10.8.5

06-12-2014 02:53 PM in reply to: Sabra_IT

Hi @Sabra_IT,

 

Are you trying to download AutoCAD 2013 on parallels / Bootcamp on your Mac or are you trying to download AutoCAD for Mac 2013? You may want to try re-downloading your software from the Virtual Agent.

 

Please let me know how it goes and if you have any other questions. Thank you!



Jessica Thrasher
Product Support
david.lau
Posts: 1,482
Registered: ‎06-18-2008
Message 3 of 7 (128 Views)

Re: New installation Autocad 2013 will not open on Mac OS X 10.8.5

06-16-2014 08:14 AM in reply to: jessica.t

This is an important workflow if you used Time Machine to import AutoCAD.

 

http://upandready.typepad.com/up_and_ready/2013/02/reset-standalone-licensing-on-the-mac.html

 

You can use the uninstaller for AutoCAD but you will need to delete/backup some files starting at step 2.



David Lau
Active Member
Sabra_IT
Posts: 7
Registered: ‎04-02-2012
Message 4 of 7 (109 Views)

Re: New installation Autocad 2013 will not open on Mac OS X 10.8.5

07-01-2014 11:26 AM in reply to: Sabra_IT

I have tried to download again from the virtual agent from the Mac software link and also the Autocad link and selecting Mac version. They appear to be identical files. I am getting the same result - the app attempts to start, shows the splash screen and then shuts down. There is no Virtual Machine or Time Machine installations tied to the installation

Active Member
Sabra_IT
Posts: 7
Registered: ‎04-02-2012
Message 5 of 7 (104 Views)

Re: New installation Autocad 2013 will not open on Mac OS X 10.8.5

07-01-2014 12:15 PM in reply to: Sabra_IT
Additionally I have installed a trial version Autocad LT 2013 and it is working. I installed Auto 2014 but had the same result as 2013. Can anyone advise on a fix for non-LT versions that will not open on Mac OS X 10.8.5.
Product Support
david.lau
Posts: 1,482
Registered: ‎06-18-2008
Message 6 of 7 (86 Views)

Re: New installation Autocad 2013 will not open on Mac OS X 10.8.5

07-02-2014 09:20 AM in reply to: Sabra_IT

Can you backup the delete the .data file and restart the program?

http://upandready.typepad.com/.a/6a0147e3c68bef970b0162fe69f665970d-pi



David Lau
Active Member
Sabra_IT
Posts: 7
Registered: ‎04-02-2012
Message 7 of 7 (45 Views)

Re: New installation Autocad 2013 will not open on Mac OS X 10.8.5

07-23-2014 12:55 PM in reply to: david.lau
Deleting the preference files has not solved the problem. I am installing this after a license transfer for an installation that was purchase previously. Since we have purchased the license we need it too work.
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